Night Audit - Westin Part-Time

Description

Job Title: Night Auditor

Department: Front Office

Reports to: Front Office Manager

Status: Non-Exempt / Hourly

Job Summary:

We are seeking a dedicated Night Auditor to join our team at the Westin Chattanooga. The Night Auditor plays a crucial role in ensuring guest satisfaction and the smooth operation of the hotel during nighttime hours.

The Night Auditor is responsible for processing night audit reporting and overseeing 3rd shift hotel operations, balancing accuracy and outstanding guest service in equal measure. This role responds to and services guest needs throughout the overnight hours while ensuring the daily operations of the hotel are properly balanced. Performs a variety of clerical duties including basic computer work and simple accounting tasks

Schedule:

• Part time Time: 11p - 7a 
• Friday and Saturday 11p-7a availability required 
• 2-3 days a week with two of the days typically being Friday and Saturday

Duties/Responsibilities:

• Working knowledge of all hotel systems including PBX phone system, key system, PMS reservation systems, and brand-specific training.
• Ensure front desk operations are carried out within the systems and procedures required by brand-specific standards.
• Complete all tasks described on the relevant shift checklist during shift.
• Manage reservations and check-ins to ensure the highest RevPar.
• Up-sell rooms to walk-in and phone reservations to maximize revenue.
• Maintain a constant goal of 100% occupancy and 100% guest satisfaction.
• Record guest preferences in the system.
• Maintains compliance to all front office standard operating procedures: monitors key control, verifies room status information, updates group information, ensures follow-through of all VIP requests.
• Respond to guests immediately upon entering the lobby; maintain the 10-5 rule at all times.
• Balances PMS activity at the end of each shift and daily report as required.
• Prepare and distribute next-day reports to Front Office, Housekeeping, Sales, and Executive Office.
• Accurately counts and accounts for cash banks prior to and at the end of each shift, keeping the cash drawer secure and in balance throughout.
• Never drops a deposit without a witness.
• Mindful of credit responsibility so that suspicious accounts are immediately noted to ensure effective credit control.
• Conduct scheduled overnight property walks to ensure safety, cleanliness, and operational readiness.
• Responsible for the security of guests, fellow employees, and hotel assets — monitoring who enters the building, ensuring doors are locked, working with team members on lock procedures, and making sure fire safety rules are clear to associates and followed appropriately during fire alarms.
• Must be able to work overnight shifts while remaining fully alert, awake, and friendly with guests at all times, and be available to work other shifts at the front desk as needed.
• Must have good knowledge of the surrounding area.
• Assist guest with luggage as needed.
• Immediately report any guest issues to the Manager on Duty.
• Does not participate in personal conversations either in person or on telephone or cell phone.
• Well-groomed and in uniform while on the property.
• Does not eat, drink, or smoke in sight of a guest.
• Must perform any other required duties as requested by Supervisor to aid in better operation of the hotel, restaurant, lounge, and service to the guests.
• Keep confidential the business functions of the company including, but not limited to, top accounts, financial status, customer/guest information, employee issues, etc.
• Act with the highest level of integrity in every decision.

Supervisory Responsibilities:

• None.

Note:

This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments.

The company is an Equal Opportunity Employer and complies with ADA regulations as applicable. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities.

This document does not create an employment contract, implied or otherwise, other than an “at will” relationship.

I have read and understand the job description as stated above and accept that any of the tasks may be modified or changed. I accept responsibility for knowing the modifications and/or changes in this job description. I can perform the essential functions of this job as listed above, with or without reasonable accommodation.

Requirements

Required Skills/Abilities:

• Must have a flexible schedule and ability to work days, evenings or nights any day of the week, including weekends and holidays.
• Must have exceptional customer service skills.
• Demonstrated ability to perform multiple tasks in a busy environment and remain flexible.
• Ability to work well in a team environment.
• Must have a self-starting personality with an even disposition to effectively communicate with guests and staff.
• Possess excellent written, verbal, and organizational skills. Computer literacy and financial management a must.
• Must have a good work ethic, be honest and work well with others.
• Must have good cash handling skills, able to make change, manage cash drawer.
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
• Must be able to read, write, and speak English at a professional level; fluency preferred.

Education and Experience:

• Some experience working overnight shifts or in a hotel or similar environment required.
• Prior experience as a Night Auditor or in a similar role strongly preferred.
• Prior accounting or advanced cash handling experience is preferred.
• Marriott experience preferred.

Physical Requirements:

• Must be able to stand/walk for the full 8-hour shift, with scheduled breaks, and work in a restrictive space/environment.
• Must have eyesight enabling vision both near and far.
• Finger dexterity to type, to write, and work on a computer.
• Must speak in a clear, understandable voice, hear at a basic level, and understand spoken and written language.
• Must be able to bend, stretch arms overhead and lift and/or carry up to 30 pounds