- Salary
- £40k – £50k/yr
- Location
- Bristol, UK
- Workplace
- Onsite
- Type
- Full-time
- Department
- Engineering
- Clearance
- Required
- Source
- Pinpoint
Description
Field Engineer
Department: Engineering
Employment Type: Permanent - Full Time
Location: Bristol, UK
Compensation: £40,000 - £50,000 / year
Description
Headquartered in Bristol, Rowden employs around 200 people and operates over 20,000 square feet of engineering and manufacturing facilities. We have a growing international footprint and are one of Europe’s fastest-growing engineering businesses.
About the opportunity
This is a customer-facing role, so you will be representing the values and standards of Rowden. The role will involve domestic travel and occasional international deployments for periods of 4-6 weeks, up to twice a year. To recognise the impact of this travel, additional compensation will be provided.
Candidates must be eligible for SC clearance.
More information about security clearance is available here:
https://www.gov.uk/government/publications/united-kingdom-security-vetting-clearance-levels
Key areas of responsibility
- Maintenance, configuration, deployment, and support of C4ISR and RAS systems.
- First-line support: System configuration, bug reporting, and troubleshooting for deployed users.
- Testing new software features and providing feedback to inform development.
- Communicating with internal engineering functions, external customers, and other stakeholders.
- Delivering system training, both in classroom and field environments.
Key skills, experience and behaviours
- Due to the nature of our work, you must have lived and worked in the UK for the last five years to obtain Government security clearance.
- Proven ability to autonomously support customers, including systematic fault-finding, diagnosis, ad-hoc user training, and on-site provisioning.
- Fundamental knowledge of IP and networking.
- Proven ability to rapidly develop technical competence in complex systems, including operation, maintenance and fault diagnosis.
- Proven ability to confidently deliver technical briefs and demonstrations.
- Familiarity with geospatial applications such as Team Awareness Kit (TAK).
- Understanding of fundamental military Standard Operating Procedures (SOPs) and organisational structure, particularly in tactical communications deployments.
- Experience with a command line interface to interact with basic Linux functions and scripts.
- A basic understanding of what cloud computing environments are.
- A desire to learn and continuously improve.
- A customer- and user-focused mindset with strong communication skills.
- A passion for delivering value to frontline users.
- Critical analysis and problem-solving abilities.
- Confidence in autonomous working as well as collaborating in cross-functional teams.
- A willingness to perform repetitive tasks to meet project goals.