- Location
- Sydney - 5 Martin Place, Australia
- Workplace
- Hybrid
- Type
- Full-time
- Department
- Operations
- Seniority
- Lead
- Closing date
- Today
- Source
- Workday
Description
About HUB24
At HUB24, we’re rethinking the way wealth management works, combining platform, technology and data to create better outcomes for financial professionals and their clients.
Our purpose is simple: Empower better financial futures, together.
What sets us apart is how we work. We back bold thinking, move with pace, and turn ideas into action. You’ll have the opportunity to make a real impact across your team, the business, and for the clients we support every day.
HUB24 Limited is an ASX-listed company (ASX: HUB) and part of the ASX100. We have over 1,100 employees across Australia, with offices in Sydney, Melbourne, Brisbane, Perth and the Gold Coast.
Why you’ll enjoy working here
We create an environment where you can do your best work and see the impact of it.
- Work with smart, collaborative people who get things done.
- Your ideas won’t sit in a backlog, they’ll be heard, tested and actioned.
- Grow your career your way, with support to learn, stretch and explore new opportunities.
We also offer benefits to support you inside and outside of work:
- Genuinely flexible and hybrid ways of working.
- Employee Share Scheme.
- Additional leave and wellbeing support.
- Enhanced parental leave and support through different life stages.
- Everyday benefits, including discounts and financial wellbeing support.
Why this is an exciting opportunity
We're looking for an Operations Systems Team Leader to take ownership of the technology platforms that power our Operations teams. Sitting at the intersection of Operations, Technology, Risk and Customer Service, you'll lead the governance, optimisation and continuous improvement of key operational systems while driving the safe and effective adoption of AI capabilities across the business.
This is an exciting opportunity for someone who enjoys solving complex business problems, improving customer and employee experiences, and leading technology-driven change. You'll combine hands-on platform expertise with people leadership, helping shape how our Operations teams leverage technology and AI to deliver smarter, more efficient outcomes.
What you’ll be doing
- Lead the administration, governance and optimisation of key Operations platforms, including workflow, ticketing and telephony solutions.
- Drive continuous improvement initiatives, automation opportunities and technology enhancements across Operations.
- Act as the Operations lead for AI-enabled tools and capabilities, ensuring they are implemented responsibly and deliver measurable business value.
- Partner with Technology, Risk, Security and external vendors to support system performance, upgrades and operational transformation initiatives.
- Oversee access governance and control processes across critical business systems.
- Monitor platform performance, user adoption and operational outcomes, identifying opportunities to improve efficiency and customer experience.
- Lead, coach and develop the Operations Systems Analyst while fostering a culture of ownership, innovation and continuous improvement.
What you bring
You don’t need to tick every box, but experience in the below will set you up for success.
Experience & Skills
- Experience supporting, administering or configuring operational technology platforms in a complex business environment.
- Exposure to customer service, workflow, telephony or service management platforms such as Zendesk, RingCentral, Salesforce, ServiceNow, Genesys or similar.
- Demonstrated experience leading projects, initiatives or small teams.
- Strong stakeholder management skills with the ability to translate technical concepts into practical business outcomes.
- Experience driving process improvement, automation or workflow optimisation initiatives.
- Knowledge of system governance, access management and operational controls.
- Exposure to AI technologies, governance frameworks or AI-enabled business solutions will be highly regarded.
- Financial services experience is advantageous but not essential.
Our process
We aim to keep the process simple and respectful of your time:
- You’ll receive an acknowledgement after applying.
- Our Talent team will review your application and keep you updated.
- If shortlisted, we’ll connect to learn more about you.
- Interviews may be virtual or in person.
- You’ll receive an outcome and feedback.
If you need any adjustments, please let us know - we’re here to support you.
Our commitment
We’re committed to building an inclusive environment where everyone feels valued and supported to do their best work. We welcome applications from people of all backgrounds, identities and experiences.
Agencies, we work with a panel of preferred suppliers and are not accepting any unsolicited CVs.
