- Location
- IRL-Dublin Orion, Ireland
- Workplace
- Remote, Hybrid
- Type
- Full-time
- Department
- Customer Service
- Seniority
- Entry
- Source
- Workday
Description
The Opportunity:
Avantor provides a broad variety of mission-critical products and services for major pharmaceutical customers and works collaboratively with our clients to provide resource and deliver core scientific activities.
We currently have an exciting opportunity for a Customer Service associate to join our business in Ireland.
The successful candidate will be the driving force behind delivering excellent customer service and internal account management to our key customers
Working hours: Monday-Friday, 08:00-16:30 and 08:30-17:00 Hybrid 2 days per week in the office
KEY TASKS –MAJOR JOB DUTIES & RESPONSIBILITIES
Processing orders, managing deliveries (including creating, viewing, displaying and listing sales orders, order confirmations) for various customers
Responsible for internal account management for our key customers
Offer one-time resolution on queries to customers
Ensure customers receive all necessary regulatory certification
Advising customers of delivery dates and status of orders
Capable of resolving complex customer issues such as pricing and margin blocks
Effectively handles customer complaints and reaches timely resolution
Works alongside finance in resolving invoice queries for customers
Co-ordinate with Finance re pricing, account set up and charges
Updating and validating all relevant customer information on our CRM
Monitors open orders, blanket order, forecasts and virtual stock for customers
SKILLS, KNOWLEDGE & EXPERIENCE
Leaving Certificate (or equivalent)
Experience in Customer Relationship role, displaying excellent customer focus
The desire to provide consistently high levels of customer service, feeling comfortable with autonomously handling complex queries and questions
Demonstrable experience building strong relationships with key customer contacts & key internal stakeholders
Ability to work to tight deadlines in line with KPI’s
IT Literate, example with MS Office applications
Previous SAP knowledge a distinct advantage
Prior experience within the Life Sciences industry a distinct advantage (but not essential)
Excellent time management & telephone etiquette capabilities
Highly professional written and verbal communication skills
Proactive –can work with minimal supervision
Comfortable with a fast paced and dynamic working environment
A proven team playey
OFFER
Attractive salary in line with your qualifications.
Working in a dynamic environment
Annual performance bonus
25 days annual leave
Educational assistance & support
Company pension plan (with 5% employer contribution)
Employee assistance program for employees and family members
Give your career a new swing and discover the professional possibilities within Avantor in Ireland
#LI-Hybrid
Disclaimer:
The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this position. Avantor is proud to be an equal opportunity employer.
Why Avantor?
Dare to go further in your career. Join our global team of 14,000+ associates whose passion for discovery and determination to overcome challenges relentlessly advances life-changing science.
The work we do changes people's lives for the better. It brings new patient treatments and therapies to market, giving a cancer survivor the chance to walk his daughter down the aisle. It enables medical devices that help a little boy hear his mom's voice for the first time. Outcomes such as these create unlimited opportunities for you to contribute your talents, learn new skills and grow your career at Avantor.
We are committed to helping you on this journey through our diverse, equitable and inclusive culture which includes learning experiences to support your career growth and success. At Avantor, dare to go further and see how the impact of your contributions set science in motion to create a better world. Apply today!
EEO Statement:
We are an Equal Employment/Affirmative Action employer and VEVRAA Federal Contractor. We do not discriminate in hiring on the basis of sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by federal, state/province, or local law.
If you need a reasonable accommodation for any part of the employment process, please contact us by email at [email protected] and let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address.
Privacy Policy:
We will use the personal information that you have submitted to us in order to consider your application for the relevant role.
Your privacy is important to us. Please click here for our Privacy Policy which explains the purposes for which we will use your personal information and the ways in which we will handle and retain your information. It also explains the rights you have in relation to your information, and how to contact us with any queries or requests.
3rd Party Non-Solicitation Policy:
By submitting candidates without having been formally assigned on and contracted for a specific job requisition by Avantor, or by failing to comply with the Avantor recruitment process, you forfeit any fee on the submitted candidates, regardless of your usual terms and conditions. Avantor works with a preferred supplier list and will take the initiative to engage with recruitment agencies based on its needs and will not be accepting any form of solicitation.
