- Location
- Remote - United States
- Workplace
- Remote
- Department
- IT
- Seniority
- Manager
- Experience
- 3+ years
- Education
- Bachelor
Description
Datavant is the data collaboration platform trusted for healthcare. Guided by our mission to make the world’s health data secure, accessible and actionable, we provide critical data solutions for organizations across the healthcare ecosystem - including providers, health plans, researchers, and life sciences companies. From fulfilling a single patient’s request for their medical records to powering the AI revolution in healthcare, Datavanters are building the future of how data is connected and used to improve health.
By joining Datavant today, you’re stepping onto a driven and highly collaborative team that is passionate about creating transformative change in healthcare.
What We're Looking For:
As a member of our Digital Operations team, you will help deliver value to our clients through successful implementation, execution, and support of our digital products. You will work closely with clients and internal teams to coordinate projects, support implementation activities, and ensure successful outcomes throughout the project lifecycle. You'll partner with Client Success, Sales, Product, Engineering, Analytics, Operations, and other cross-functional teams to understand customer needs, solve problems, and identify opportunities to improve our products and processes.
This role is ideal for someone who is highly organized, customer-focused, and eager to grow their expertise in healthcare technology, digital operations, and program management.
You Will:
- Support the implementation and execution of digital products by coordinating project activities, tracking milestones, monitoring progress, and helping ensure successful delivery of client outcomes.
- Manage a portfolio of low-to-medium complexity digital programs and client projects, ensuring timely execution and a high-quality customer experience.
- Partner with clients to understand program requirements, gather information, and support successful onboarding and implementation activities.
- Assist with data validation, project tracking, reporting, and analysis to help drive informed decision-making and program success.
- Collaborate with Sales, Client Success, Product, Engineering, Analytics, and Operations teams to resolve issues, remove obstacles, and improve client outcomes.
- Identify risks, challenges, and opportunities within assigned projects and escalate appropriately to drive timely resolution.
- Contribute to process improvement initiatives by identifying inefficiencies and recommending enhancements to workflows, tools, and client experiences.
- Support documentation, training, and knowledge-sharing efforts to improve team effectiveness and operational consistency.
- Build expertise in digital program operations, healthcare workflows, and Datavant products to effectively support customers and internal stakeholders.
- Participate in special projects and strategic initiatives that support the growth and success of our digital products and programs.
What You Will Bring to the Table:
- Bachelor's degree required, or equivalent professional experience in healthcare, operations, client success, project management, or related fields.
- 3-6 years of experience in operations, project management, client success, consulting, healthcare, or customer-facing roles.
- Experience managing projects, coordinating cross-functional initiatives, or supporting client implementations.
- Strong organizational skills with the ability to manage multiple priorities and deadlines in a fast-paced environment.
- Excellent communication skills with the ability to effectively engage technical, operational, and client stakeholders.
- Analytical mindset with the ability to interpret data, identify trends, and support data-driven decision-making.
- Demonstrated problem-solving skills and a proactive approach to identifying and addressing challenges.
- Strong attention to detail, follow-through, and commitment to delivering high-quality outcomes.
- Ability to quickly learn technical concepts, healthcare workflows, and digital product capabilities.
- Collaborative team player who enjoys working cross-functionally to achieve shared goals.
Bonus Points If:
- You have experience working in healthcare, health plans, provider organizations, or healthcare technology.
- You have exposure to risk adjustment, quality programs, payment integrity, medical record retrieval, or related healthcare operations.
- You have experience supporting SaaS, digital health, interoperability, or data-driven products.
- You have worked with reporting or analytics tools such as Sigma, Snowflake, Tableau, Power BI, or similar platforms.
- You have experience participating in process improvement initiatives or continuous improvement programs.
- You have experience supporting client implementations, onboarding, or customer success programs.
We are committed to building a diverse team of Datavanters who are all responsible for stewarding a high-performance culture in which all Datavanters belong and thrive. We are proud to be an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.
At Datavant our total rewards strategy powers a high-growth, high-performance, health technology company that rewards our employees for transforming health care through creating industry-defining data logistics products and services.
The range posted is for a given job title, which can include multiple levels. Individual rates for the same job title may differ based on their level, responsibilities, skills, and experience for a specific job.
To ensure the safety of patients and staff, many of our clients require post-offer health screenings and proof and/or completion of various vaccinations such as the flu shot, Tdap, COVID-19, etc. Any requests to be exempted from these requirements will be reviewed by Datavant Human Resources and determined on a case-by-case basis. Depending on the state in which you will be working, exemptions may be available on the basis of disability, medical contraindications to the vaccine or any of its components, pregnancy or pregnancy-related medical conditions, and/or religion.
This job is not eligible for employment sponsorship.
Datavant is committed to a work environment free from job discrimination. We are proud to be an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status. To learn more about our commitment, please review our EEO Commitment Statement here. Know Your Rights, explore the resources available through the EEOC for more information regarding your legal rights and protections. In addition, Datavant does not and will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay.
At the end of this application, you will find a set of voluntary demographic questions. If you choose to respond, your answers will be anonymous and will help us identify areas for improvement in our recruitment process. (We can only see aggregate responses, not individual ones. In fact, we aren’t even able to see whether you’ve responded.) Responding is entirely optional and will not affect your application or hiring process in any way.
Datavant is committed to working with and providing reasonable accommodations to individuals with physical and mental disabilities. If you need an accommodation while seeking employment, please request it here, by selecting the ‘Interview Accommodation Request’ category. You will need your requisition ID when submitting your request, you can find instructions for locating it here. Requests for reasonable accommodations will be reviewed on a case-by-case basis.
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