- Location
- FL-CLIENT-STATE, United States of America
- Workplace
- Onsite
- Type
- Full-time
- Education
- Certification
- Source
- Workday
Description
Req number:
R8413Employment type:
Full timeWorksite flexibility:
OnsiteWho we are
CAI is a global services firm with over 9,000 associates worldwide and a yearly revenue of $1.3 billion+. We have over 40 years of excellence in uniting talent and technology to power the possible for our clients, colleagues, and communities. As a privately held company, we have the freedom and focus to do what is right—whatever it takes. Our tailor-made solutions create lasting results across the public and commercial sectors, and we are trailblazers in bringing neurodiversity to the enterprise.
Job Summary
We are looking for a motivated VES Special Project Analyst ready to take us to the next level! If you have the ability to to investigate account issues, analyze vehicle registration data, maintain account accuracy, and support customer and agency inquiries and are looking for your next career move, apply now.Job Description
We are looking for a VES Special Project Analyst to investigate account issues, analyze vehicle registration data, maintain account accuracy, and support customer and agency inquiries while ensuring compliance with established operational procedures. This position will be full-time and onsite in Boca Raton, FL.
Schedule: Monday through Friday, 8:30 AM to 5:00 PM
What You'll Do
Exercise independent judgment while following established guidelines and procedures
Research, respond to, and resolve registered owner of vehicle lookup issues using the Unicenter Service Desk application
Perform registered owner vehicle queries utilizing the TLO skip tracing application
Analyze license plate history using TLO and determine appropriate updates to customer account information
Review and audit daily reports to identify and correct incomplete customer demographic information
Collaborate with Quality Assurance, Correspondence, Call Center staff, SunPass Operations Management, and other internal departments
Assist interoperability partners with account creation and registrant lookup requests
Create, maintain, and update operational reports as requested by management
Enter and maintain complete and accurate account notes, vehicle information, and supporting documentation within Vector
Ensure compliance with established performance standards, procedures, and metrics
Support special projects and additional operational activities as assigned
What You'll Need
Required:
Minimum of three months of experience as an Image Verifier, Customer Care Specialist, Correspondence Analyst, or related role
Experience researching, reviewing, and validating customer or account information
Strong analytical, problem-solving, and decision-making skills
Ability to interpret policies, procedures, and business rules and apply them accurately
Experience working with customer account information and maintaining data accuracy
Strong attention to detail and organizational skills
Excellent written and verbal communication skills
Ability to work independently and manage multiple priorities
Proficiency with business systems, databases, and data entry applications
Experience creating, updating, and maintaining reports
Strong customer service and stakeholder support skills
Preferred:
Experience with TLO or similar skip tracing tools
Experience working with account research, account maintenance, or compliance-related processes
Experience with Vector, Unicenter Service Desk, or comparable case management systems
Experience working in tolling, transportation, or customer operations environments
Experience auditing data and ensuring account accuracy
Physical Demands
Ability to safely and successfully perform the essential job functions consistent with the ADA and other federal, state and local standards
Sedentary work that involves sitting or remaining stationary most of the time with occasional need to move around the office to attend meetings, etc.
Ability to conduct repetitive tasks on a computer, utilizing a mouse, keyboard, and monitor
Reasonable accommodation statement
If you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employment selection process, please direct your inquiries to [email protected] or (888) 824 – 8111.
EEO Statement
It is the policy of Computer Aid, Inc.(CAI) not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or because he or she is a protected veteran. It is also the policy of CAI to take affirmative action to employ and to advance in employment, all persons regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.
Employees and applicants of CAI will not be subject to harassment on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or because he or she is a protected veteran. Additionally, retaliation, including intimidation, threats, or coercion, because an employee or applicant has objected to discrimination, engaged or may engage in filing a complaint, assisted in a review, investigation, or hearing or have otherwise sought to obtain their legal rights under any Federal, State, or local EEO law is prohibited.
$17.55 per hourThe pay range for this position is listed above. Exact compensation may vary based on several factors, including location, experience, and education. Benefit packages include medical, dental, and vision insurance, as well as 401k retirement account access. Employees in this role may also be entitled to paid sick leave and/or other paid time off as provided by applicable law.