Group Rooms Coordinator

Pyramid Global Hospitality is a leading hospitality management company with a portfolio of more than 200 hotels and resorts and over 18,000 associates across the United States, Caribbean, and Europe. Our platform includes Benchmark Resorts & Hotels, a collection of distinctive independent properties; Axiom Hospitality, our European hotel management company; and PYRAMIDWORKS, which provides integrated workplace and facilities services. With corporate offices in Boston, The Woodlands, Texas, and London, Pyramid combines global scale with a hands-on approach focused on exceptional service, operational excellence, and long-term partnerships.

At Pyramid, our people are at the heart of everything we do. We are committed to creating an environment where associates are respected, supported, and empowered to grow their careers. Team members have the opportunity to collaborate directly with experienced leaders, take on meaningful stretch assignments, and gain exposure to a diverse portfolio of properties, brands, and markets. Whether you are beginning your hospitality career or bringing years of experience, you'll find opportunities to learn, develop, and make an impact.

Our commitment to associates, guests, owners, and the communities we serve has helped make Pyramid and our properties among the most recognized in hospitality. From being named among the best places to work by respected publications such as USA Today, The Boston Globe, and The Houston Chronicle to earning top travel accolades from Travel + Leisure, Condé Nast Traveler, Forbes Travel Guide, and U.S. News & World Report, these recognitions reflect the culture, service excellence, and commitment to people that define the Pyramid experience.

About our property:

Currently undergoing the most significant transformation in its nearly four-decade history, Signia Hilton Naples Grande Beach Resort is being reimagined through a comprehensive resort-wide renovation set to redefine the guest experience. Updates will introduce redesigned guest rooms and suites, vibrant culinary offerings, destination-inspired experiences, premium wellness amenities, dynamic social and gathering spaces that encourage guest connection, along with Signia Hilton's warm, anticipatory service.


Naples Grande Beach Resort is Set among lush mangrove forests on Florida’s Paradise Coast; Naples Grande Beach Resort is a 474-room retreat offering direct access to three miles of white sand beach. The iconic resort is currently undergoing a transformative, property-wide revitalization that will debut in early 2027, ushering in a new era of modern coastal luxury. The comprehensive reimagination will refresh guest accommodations, dining venues, public spaces and select meetings and event offerings while honoring the timeless beauty and the natural surroundings of Naples. The resort features more than 88,000 square feet of indoor and outdoor meeting and event space, multiple dining outlets and a full-service spa, making it a premier destination for leisure travelers, groups and special events.


Whether you are just starting your career or looking to advance in the hospitality industry, we have opportunities for individuals at all levels of experience. Joining our team means becoming part of a close-knit community that values teamwork, professionalism, and a passion for delivering outstanding service. We provide attractive benefits and comprehensive training programs to ensure that our employees have the skills and knowledge needed to excel in their roles. If you are a dedicated and enthusiastic individual with a passion for hospitality, we invite you to explore the exciting career opportunities available at Naples Grande Beach Resort. Take the first step towards a rewarding career by applying today.

What you will have an opportunity to do:

We are seeking a detail-oriented and guest-focused Group Rooms Coordinator to join our Reservations team. This role is responsible for the day-to-day management of group room blocks and reservations, ensuring accuracy from initial block setup through arrival, departure, and reconciliation.

The Group Rooms Coordinator serves as a key point of contact for group room-related needs and works closely with Reservations, Event Management, Sales, Revenue Management, and Front Office to ensure group reservations are managed accurately and the overall guest experience is seamless.

Key Responsibilities

· Create, maintain, and monitor group room blocks within the hotel’s reservation and property management systems.

· Process rooming lists, individual group reservations, cancellations, name changes, date changes, and other reservation modifications.

· Monitor group pickup, block utilization, inventory, and cutoff dates and communicate potential concerns or opportunities.

· Attend weekly Group Pickup Meetings to review pickup, upcoming cutoff dates, rooming list status, block changes, and outstanding action items.

· Serve as a primary Reservations contact for group room-related questions from guests, group contacts, and internal teams.

· Communicate regularly with Event Managers regarding rooming lists, VIPs, special requests, reservation changes, and other group room needs.

· Ensure group rates, room types, dates, inventory, reservation instructions, and booking details are accurately reflected in hotel systems.

· Conduct pre-arrival reviews of upcoming groups to ensure reservations, VIPs, special requests, billing instructions, and other important details are accurate.

· Coordinate with Front Office and operational teams to support smooth group arrivals.

· Participate in pre-convention and post-convention meetings as needed.

· Assist with last-minute group reservation changes and room-related needs before and during group programs.

· Review group blocks following departure and assist with reservation-related reconciliation or discrepancies.

· Maintain accurate reservation comments, traces, alerts, and guest profile information.

· Deliver professional and responsive service to group contacts and guests throughout the reservation process.

· Communicate significant changes, concerns, or potential issues to Reservations leadership and appropriate hotel departments.

· Perform additional Reservations and group-related duties as assigned.

What are we looking for?

Previous hotel Reservations, Group Reservations, Front Office, or related hospitality experience preferred.

· Experience managing group room blocks and rooming lists preferred.

· Hilton and/or Opera Cloud experience is a plus.

· Strong attention to detail with a focus on reservation and inventory accuracy.

· Excellent written and verbal communication skills.

· Strong organizational and time-management skills with the ability to manage multiple groups and deadlines simultaneously.

· Guest-focused with strong problem-solving and follow-through skills.

· Ability to work effectively and collaboratively across multiple hotel departments.

· Proficiency with Microsoft Office, including Outlook and Excel.

· Flexibility to support business needs, including occasional weekends and pre- or post-convention meetings.

What Success Looks Like

The successful Group Rooms Coordinator is organized, proactive, and highly attentive to detail. They understand the importance of accurate group block management while also recognizing the impact that reservations have on the overall group and guest experience. They communicate effectively, anticipate potential issues, and build strong working relationships across Reservations, Event Management, Sales, Revenue Management, and hotel operations.

Reporting & Collaboration

The Group Rooms Coordinator reports directly to the Director of Reservations and is an integral member of the Reservations team, while working collaboratively with Event Management and Sales to support the successful execution of group business.

Compensation:

$25

-

$25

Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.