- Location
- Serbia · Belgrade
- Workplace
- Remote, Hybrid
- Department
- IT
Description
Location Details:
At GoDaddy the future of work looks different for each team. Some teams work in the office full-time; others have a hybrid arrangement (they work remotely some days and in the office some days) and some work entirely remotely.
Hybrid-or-Remote: This position may be a hybrid or fully remote position, as decided by your manager. If designated as hybrid, you’ll divide your time between working remotely from your home and an office location, so you should live within commuting distance. If designated as remote, you’ll be working remotely from your home and may occasionally visit a GoDaddy office to meet with your team for events or meetings. Your hiring manager can share more about this role’s hybrid or remote designation.
What you'll get to do...
As an IT Support Specialist, you'll play a key role in delivering exceptional technical support to GoDaddy employees while helping ensure a seamless workplace technology experience. As part of our global ticket team, you'll troubleshoot a wide range of hardware, software, and user-related issues, managing incidents and service requests through to resolution.
You'll work closely with employees, HR, Workplace, and other cross-functional teams, building strong relationships and providing a high level of customer service. This role requires someone who enjoys solving problems, takes ownership, and can balance multiple priorities in a fast-paced environment.
Your experience should include...
- Experience in a junior to mid-level IT Support, Helpdesk, Desktop Support, or similar role.
- Solid understanding of troubleshooting methodologies.
- Experience diagnosing and resolving hardware, software, and end-user support issues.
- Ability to manage and prioritise tickets effectively while maintaining excellent attention to detail.
- Superb communication and interpersonal skills, with the ability to work effectively across global teams and time zones.
- A customer-focused approach with a passion for delivering an outstanding support experience.
- Strong organisational skills and the ability to manage multiple requests simultaneously.
You might also have...
- Experience supporting employees in a fast-paced, global organisation.
- Exposure to ticketing systems such as ServiceNow, Jira, Zendesk, or similar platforms.
- Experience supporting Windows and macOS environments.
- Familiarity with Microsoft 365, collaboration tools, and identity management platforms.
- Experience with device provisioning, onboarding, and offboarding processes.
- Basic understanding of networking concepts, including Wi-Fi, VPN connectivity, and endpoint troubleshooting.
We encourage you to apply even if your experience or skillset doesn’t align perfectly with every requirement. We value a wide range of backgrounds and transferable skills, and we are excited to support learning and growth.
We've got your back... We offer a range of total rewards that may include paid time off, retirement savings (e.g., 401k, pension schemes), bonus/incentive eligibility, equity grants, participation in our employee stock purchase plan, competitive health benefits, and other family-friendly benefits including parental leave. GoDaddy’s benefits vary based on individual role and location and can be reviewed in more detail during the interview process.
About us... GoDaddy is empowering everyday entrepreneurs around the world by providing the help and tools to succeed online, making opportunity more inclusive for all. GoDaddy is the place people come to name their idea, build a professional website, attract customers, sell their products and services, and manage their work. Our mission is to give our customers the tools, insights, and people to transform their ideas and personal initiative into success. To learn more about the company, visit About Us.
At GoDaddy, we know diverse teams build better products—period. Our people and culture reflect and celebrate that sense of diversity and inclusion in ideas, experiences and perspectives. But we also know that’s not enough to build true equity and belonging in our communities. That’s why we prioritize integrating diversity, equity, inclusion and belonging principles into the core of how we work every day—focusing not only on our employee experience, but also our customer experience and operations. It’s the best way to serve our mission of empowering entrepreneurs everywhere, and making opportunity more inclusive for all. To read more about these commitments, as well as our representation and pay equity data, check out our Diversity and Pay Parity annual report which can be found on our Diversity Careers page.
We also embrace our diverse culture and offer a range of Employee Resource Groups (Culture). Have a side hustle? No problem. We love entrepreneurs! Most importantly, come as you are and make your own way.
GoDaddy is proud to be an equal opportunity employer. GoDaddy will consider for employment qualified applicants with criminal histories in a manner consistent with local and federal requirements. Refer to our full EEO policy.
Our recruiting team is available to assist you in completing your application. If they could be helpful, please reach out to [email protected].
GoDaddy doesn’t accept unsolicited resumes from recruiters or employment agencies.
