Catering Sales Manager

226 rooms | 12,643 sq. ft. meeting/event space

Amenities: complimentary shuttle to and from SeaWorld, multiple on-site dining options, pet friendly rooms, fitness center, outdoor games and activities.

Our Hill Country hotel is just five minutes from SeaWorld San Antonio and under 20 minutes from the River Walk and Lackland Air Force Base. Featuring three heated outdoor pools, a whirlpool, cornhole, and giant table games, along with flexible on-site dining options, the property offers a resort-style experience. It provides an engaging environment for hospitality professionals focused on creating exceptional guest experiences and leisure operations.

JOB SUMMARY

Join our team as Catering Sales Manager and share the next chapter in this beautiful property’s story. As part of the Hilton family, you will be responsible for the sales efforts and execution of meeting and event space held in the hotel.

The Catering Sales Manager will assist the sales team in meeting or exceeding the hotel’s budgeted financial targets.  The Catering Sales Manager is also responsible for meeting assigned monthly sales goals.

Department: Sales and Marketing                                             

Supervision Exercised:  N/A

Supervision Received:  Director of Sales and Marketing or Director of Sales

MINIMUM REQUIREMENTS

Education

• Bachelor's Degree preferred

Experience

• Preferred 3 years of experience in catering sales in a full-service hotel.

• Experience in banquets, a plus

• Delphi FDC, Knowland, CVENT, Meeting Broker, Agency 360, Hilton OnQ experience preferred. 

Skills and Knowledge

The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation.

• Must be able to read, write, and understand English.

• Excellent verbal and written communication skills including leading and participating in formal presentations.

• Strong negotiation skills as well as the ability to cultivate leads, build relations, and close the deal.

• Strong organizational skills with the ability to handle multiple tasks in a fast-paced environment.

• Strong computer skills. Microsoft Office, Delphi, other programs as it pertains to this position.

• Ability to work as part of a team.

• Strong desire to deliver high quality of customer service.

• Detail oriented and organized as it pertains to accuracy and efficiency.

• Good personnel and management and organizational skills.

• Knowledge in catering food and beverage service

• Knowledge in event set ups and audio-visual equipment

• Experience in coordinating weddings and social events is preferred

JOB DUTIES

• Assist the sales team in achieving and exceeding budgeted goals in food, beverage, and room rental revenue, profit, and occupancy for the total hotel.

• Effectively communicate with the Director of Revenue and/or the Director of Sales to review opportunities that impact revenue goals.

• Conduct weekly sales calls to existing and new accounts, as well as uncover new business in assigned market segment(s).

• Build and strengthen relationships with existing and new accounts to enable future bookings.  Activities include sales calls, entertainment, trade shows, etc.

• Travel locally to conduct outside calls, promote the hotel, and review competition reader boards to develop leads.

• Generate leads and new business through internet searches, telephone and email solicitations, mailings, referrals, networking, trade shows, professional and community organizations, sales, blitzes, etc.

• Arrange site inspections of the hotel for new accounts.

• Maintain accurate sales records in the hotel sales system to provide a complete history, ensure future and current quality of service, and enhance future prospects.

• Respond to all sales inquiries within 24 business hours.

• Execute and support the operational aspects of business booked (e.g., generating proposals, writing contracts, customer correspondence).

• Responsible for negotiating catering sales contracts and the implementation and set up as required.

• Actively and creatively upsell each catering event to maximize revenue.

• Analyze historical, current, and future hotel/market trends and develop strategies to maximize function space occupancy through creative and selective selling.

• Assist in the development of the annual budget and quarterly owner reviews.

• Participate in management meetings to discuss the budget and forecast.

• Partner with the operations team to coordinate customer specifications, effectively respond to customer issues and comments to ensure customer satisfaction.

• In partnership with the General Manager and Food and Beverage Team, create and enhance menus for clients as needed.

• Review all banquet event orders and the daily/weekly reports to ensure accuracy.

• Assists the client in menu planning; coordinates food, beverage, meeting room set-up, decorations, and other services as requested by the client; assures that all requirements are communicated and completed to the client’s specifications.

• Liaison between the Banquet staff and GM to ensure timely communication of client needs.

• Supervise the execution of banquet events, which may include working on weekends, evenings, or holidays.

• Participate inthe hotel's weekly staff meeting, if applicable.

• Other duties as assigned.

WORK SCHEDULE:

Must be flexible to work long and irregular hours, including some weekends and evenings. 

WORK ENVIRONMENT:
Fast-paced work environment that requires the ability to manage multiple projects at a detailed level. Many of the job duties are time-sensitive and have strict deadlines for completion. Will be required to work onsite at the hotel; not a work-from-home (or) hybrid opportunity at this time.  

HRI is an Equal Opportunity Employer and provides fair and equal employment opportunity to all employees and applicants regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, veteran status or any other protected status prohibited under Federal, State, or local laws. All employment decisions are based on valid job‐related requirements.