MARRIOTT VACATION CLUB INTERNATIONAL

JOB DESCRIPTION

JOB TITLE:              PORTER

DEPARTMENT:       FRONT OFFICE

OVERALL RESPONSIBILITIES:

Responsible for efficient and courteous luggage handling. On a daily basis deal with all porter related tasks assigned by front office.

To assist all guests efficiently, courteously and professionally, ensuring maximum guest satisfaction. To maintain Marriott’s high standard of service and hospitality at all times.

WORKING RELATIONSHIPS:   

Reports to:        Front Desk Supervisor/Front Desk Manager

Supervises:      N/A

Interfaces:        Guests, Heads of Departments, MVC Associates

ESSENTIAL JOB FUNCTIONS:

• Offering assistance to guests arriving in car in front of the lobby, to bring their luggage to reception, or luggage storage room.
• Strive to deliver luggage to guest apartments in a timely manner.
• Cover the gate when needed giving a professional and courteous welcome to owners, guests and providers when arriving to the resort. Have a control in place of all individuals entering the resort, following the guidelines given by the company via managers and supervisors.
• Hand over any relevant information with the relevant departments or shifts, using the right ways of communication.        
• Always use the correct telephone etiquette.
• Develop a thorough knowledge of resort property, resort staff, resort services and the hours of operation.
• Maintain a high standard of personal hygiene and wear proper uniform at all times.
• Ensure the cleanliness and maintenance of all luggage trolleys.
• Understand the resort fire and safety procedures.
• Handle guest complaints in a professional and hospitable manner.
• Report any unusual occurrences to the supervisor, MOD, Front Desk Manager or Resort Manager.
• Adhere to all company policies and procedures.
• Know and adhere by the daily performance standards.
• Ensure that the luggage room is kept clean and free of unnecessary items.
• Ensure that lobby is presentable.  Always checking welcome drink, sofas, pillow, etc..

JOB QUALIFICATIONS:

• Fluent in Spanish and English. Other European languages an plus.
• Excellent hospitality skills.

• Well organized, good team player.

PHYSICAL JOB REQUIREMENTS:

• Maintain a neat and professional appearance at all time.

• Frequent bending, kneeling and stooping, lifting up to 15kg, climbing ladders and up to 5 floors of stairs
• Good visual observation.
• Long standing hours.

·Stress resistant

• Good communication skills
• Flexible (working hours)
• Standing long hours.

MARGINAL JOB FUNCTIONS:

•  Perform other duties as required to meet the needs of the department or as instructed by Management.

OTHER:

• Be punctual and wear the name tag and uniform at all times during working hours.
• Perform all tasks in a timely manner ensuring all deadlines are met.
• Perform other related tasks as assigned by management.
• Comply with MVCI and Marriott International polices and procedures.
• Be proactive and have a flexible approach to work, meeting the needs of the team and the business at all times.
• Maintain an attitude and commitment to provide excellent service to all customers and associates.  Respond sensitively to the needs and feelings of others, regardless of status or position; accept interpersonal differences and maintain a constructive rapport with all associates and customers.
• Work with all MVCI colleagues as a team, supporting the needs within that team and those of the business at all times.

Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.