Community Clinic Manager

Description

FT, 5 days/week

$28.00 - $30.00 DOE and DORA-Issued RVT

Community Clinic will be open Tuesday - Saturday

Benefits: Medical, Dental, Vision, Vacation, 4 Major Holidays, First Stop Health, SIMPLE IRA with Company Matching

Required: Minimum of 2 years of experience working in the animal welfare field. Experience working as a veterinary technician is required

Preferred: RVT (Registered Veterinary Technician)  

General

The Clinic Medical Services Manager oversees the medical care and treatment of all animals in Animal Friends Alliance’s public spay-neuter and vaccine clinic. This includes ensuring a high standard of care for all animals within the clinic, maintaining an inventory of medical supplies and ordering them, and maintaining and servicing medical equipment. Additional work includes maintaining and enforcing federal, state, and local regulations, resolving customer relations issues, and supervising employees and interns in their duties while also performing them. Finally, this position must be comfortable with assisting and running high-volume surgery and vaccine clinic days. The Clinic Medical Services Manager will complete staff assignments, follow through on matters, and use independent judgment and training to take appropriate action in a variety of situations. 

Major Duties and Responsibilities:

Client & Medical Care

• Confidently and comfortably runs, assists, and monitors high-volume surgery days
• Is familiar with and can operate and troubleshoot common equipment in a veterinary hospital, including but not limited to: anesthesia machine, pulse ox, oxygen concentrator, autoclave, etc. 
• Can expect standing, lifting, and restraining for extended periods during shifts
• Communicates with clients in a professional and courteous manner across all Animal Friends Alliance clinics. Communication involves in person, over the phone, and online
• Quickly resolves all medical concerns and takes proper steps to prevent issues from recurring
• Ensures proper completion of all medical records and follows state regulations on all animals seen by Animal Friends Alliance
• Ensures a proper level of daily use and medical supplies that are clean, in stock, and ready to use, coordinating with appropriate staff for restock of items through organizational wish lists and direct purchases
• Coordinates with the lead veterinarian regarding standard operating procedures, inventory shortages, and staff training initiatives
• Orders all medical supplies in a timely manner and within budgetary restrictions, and locates appropriate substitutions in the event of back orders
• Maintains all equipment in the clinic

Staff & Intern care

• Communicates clearly with staff & interns to meet the medical needs of animals under the care of Animal Friends Alliance
• Supervises, trains, supports, and performance counsels veterinary support staff (veterinary technicians and client service representatives)
• Trains, supports, and provides feedback to interns in this department
• Creates and enforces Standard Operating Procedures, training manuals, and other company regulations with staff & interns 
• Ensures that clinic medical areas are staffed with appropriate interns and staff and communicates needs with the Volunteer Program Manager and Director of Community Pet Resources
• Ensures that medical settings are clean, safe, and comfortable for clients, patients, interns, and staff at all times 
• Initiates, compiles, and completes performance reviews on all clinic employees per human resources guidelines
• Creates schedules for staff and manages requested time off, sick time, and other requests 
• Holds one-on-ones as needed for staff development and support 

Other Duties:

• Provides quality in-person and telephone client service
• Learns basic duties of other departments and supports other departments and staff
• Attends and actively participates in Quarterly Departmental Meetings and All Staff Meetings
• Performs liaison duties as needed
• Is an active part of increasing staff education for themselves and other employees.

Organization-Wide Duties:

• Treats animals humanely, with compassion and concern, both on and off the job, and conveys these values to others, in word and action
• Represents Animal Friends Alliance in a professional and courteous manner at all times
• Provides quality service to customers, interns, and staff, recognizing their individual contributions to Animal Friends Alliance. Monitors, supports, motivates, and champions interns and their work
• Solicits monetary and in-kind donations by raising awareness of the organization's work, goals, and financial needs
• Follows all safety rules to ensure a safe work environment at all times. Takes immediate action to address any safety concerns or noncompliance issues that could put an animal, employee, intern, visitor, or the organization at risk
• Learns basic duties of other departments and supports other departments and staff.
• Monitors, supports, motivates, and accredits interns and their work
• Understands and operates by Animal Friends Alliance’s core values
• Regular and timely presence on-site

Work Environment:

• Work performed in an animal clinic setting
• Potential for exposure to zoonotic diseases and cleaning chemicals
• Potential for exposure to dangerous and fractious animals
• Potential exposure to high noise levels when in the kennel area
• Potential for animal bites and scratches while handling animals

Unusual Demands:

• Work is subject to frequent interruptions
• The employee is subject to work weekends, holidays, and beyond the normal scheduled hours of work
• The employee is subject to working outside in a variety of weather conditions.

Requirements

Education/Experience:

Education

• Required: Minimum of a high school diploma or equivalent
• Preferred: Registered Veterinary Technician licensure; Associate's or Bachelor's degree

Experience:

• Required: Minimum of 2 years of experience working in the animal welfare field. Experience working as a veterinary technician is required
• Preferred: RVT (Registered Veterinary Technician)  

Miscellaneous

• Valid Driver’s License: Required
• Sincere interest in Animal Friends Alliance’s mission & vision

Knowledge:

• Knowledge of animal breed, behavior, handling, and veterinary care
• Knowledge of veterinary technical procedures
• Knowledge of clinic software
• Knowledge of Google Suite (Gmail, Docs, Sheets, Google Drive) 
• Knowledge of Microsoft Office, including Excel

Skills:

• Effective verbal communication skills for in-person and telephone contact
• Excellent customer service skills, particularly with a variety of client situations
• Able to prioritize duties and perform multiple tasks
• Able to work in a high-stress, fast-paced environment
• Basic computer skills
• Ability to learn, retain, and communicate a wide variety of information
• Detail-oriented

Abilities:

• Able to work with a budget 
• Able to work with animals
• Able to work with disinfectants, detergents, and cleaning supplies 
• Able to perform routine physical labor
• Able to handle animals safely and effectively
• Able to perform basic technical duties such as administering vaccinations and treatments, and skills associated with high-quality surgical care of animals
• Able to prioritize duties and perform multiple tasks
• Able to work in a high-stress, fast-paced environment
• Able to learn, retain, and communicate a wide variety of information
• Able to work autonomously
• Able to plan, schedule, and organize multiple priorities and a high volume of work

Physical, Sensory, and Mental Requirements with or without accommodation

Physical

Frequent

• Sit, stand, walk, bend, squat, kneel, crawl, reach above head, and push/pull objects
• Lift & carry up to 50 pounds unassisted, over 50 pounds with assistance
• Exposure to hazards: Biological, Chemical, Noise, Sharp instruments
• Exposure to marked changes in temperature 

Occasional

• Write legibly
• Climb
• Operate standard pedals in a company vehicle
• Use of a microwave

Sensory Requirements:

Required

• Can hear normal tones
• Can hear soft tones
• Eyesight - Normal/corrected to 20/40
• Eyesight - Close eye work
• Eyesight - Color recognition

Important

• Can distinguish smells
• Can distinguish temperatures by touch/proximity
• Not applicable
• Can distinguish tastes

Mental Requirements:

Required

• Ability to read, speak, and write English
• Ability to control emotions
• Ability to cultivate and project a positive attitude in the work setting and when representing Animal Friends Alliance in public.
• Ability to work with controlled substances
• Ability to handle stress

Note: This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the job.