PSA Associate Reporting Analyst

Responsibilities & Essential Functions

• Review incoming project requests to understand scope, required skillsets, timelines, and resource constraints. 
• Assign resources to projects based on geography, availability, workload balance, and technical expertise. 
• Maintain an active queue of projects and adjust assignments as priorities shift or new requests are submitted. 
• Partner with Resource Managers to track associate skillsets, identify gaps, and support crosstraining initiatives that broaden product knowledge across the team. 
• Collaborate with Project Managers to clarify project needs, confirm resource requirements, and guide them toward feasible scheduling options. 
• Communicate available dates, staffing limitations, and alternative solutions when requested timelines cannot be met. 
• Monitor capacity trends and escalate risks related to bandwidth, skill shortages, or scheduling conflicts. 
• Maintain accurate documentation of assignments, resource profiles, and project status updates. 
• Contribute to continuous improvement of resourcing processes, tools, and forecasting practices. 
•  Follow all CDK Global policies and procedures 
• Complete all mandatory assigned compliance tasks and acknowledgements 
• Meet or exceed all performance expectations 

Required Job Skills & Qualification

• Experience in workforce management, resource coordination, project coordination, or a related operational role. 
• Strong ability to interpret project requirements and translate them into actionable staffing decisions. 
• Excellent organizational skills with the ability to manage multiple concurrent requests. 
• Strong communication and relationshipbuilding skills across technical and nontechnical teams. 
• Proficiency with workforce planning tools, project management systems, or scheduling platforms. 
• Analytical mindset with the ability to balance competing priorities and make datainformed decisions. 

Preferred Skills & Qualifications

• Experience supporting software implementation, IT services, or professional services environments. 
• Familiarity with capacity planning, forecasting, or skillsbased routing. 
• Background in crossfunctional collaboration with project managers and technical teams. 
• Ability to identify process improvements and contribute to operational efficiency initiatives 

Physical Requirements

• Operate Computer Hardware and Other Office Equipment: ​​ Constantly ​
• Repetitive Motion: ​​ Constantly ​
• Position and Move Items: ​​ ​​Occasionally​
• Physical Demands: ​​Up to 15 pounds​ 
• Remain in a Stationary Position: ​​ Constantly ​
• Move About: ​​ Seldom ​
• Adjust Posture for Movement: ​​ Seldom ​
• Ascend and Descend: Seldom
• Observe or Inspect Details: Constantly
• Communicate Information and Ideas so that Others will Understand: ​​ ​​Frequently​​ 
• Exposure to Outdoor Weather Conditions: Seldom
• Detects Auditory Cues: ​​ ​​Occasionally​ ​
• Exposure to Confined Spaces: Seldom
• Operate a Vehicle Safely: ​​ Seldom ​
• Ability to Navigate Airports, Transportation, and/or Other Travel Related Tasks: Seldom

*Non-discrimination clause

The employee must be able to perform the essential functions of the position satisfactorily and, if requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of their job, absent undue hardship. CDK retains the right to change or assign other duties to this position as needed. 

Equal Employment Opportunity (EEO)

At CDK, we believe inclusion and diversity are essential in inspiring meaningful connections among our people. We foster an open and inclusive environment where diverse perspectives are valued, enabling everyone to bring their authentic selves to work and make a meaningful impact.

CDK is an Equal Opportunity Employer committed to creating an inclusive workplace where all employees and applicants are treated with fairness, dignity, and respect. Employment decisions are made without regard to race, color, caste, religion, creed, gender, gender identity or expression, sexual orientation, age, marital status, disability, nationality, ethnic origin, or any other characteristic protected under applicable law.

Non-Discrimination and Reasonable Accommodation

Employees must be able to perform the essential functions of their role satisfactorily. CDK is committed to providing reasonable accommodations to qualified individuals with disabilities or other protected needs in accordance with applicable laws, unless doing so would impose an undue hardship on the organization. CDK retains the right to change or assign other duties to this position as needed.