Reception Services Assistant

PRIMARY DETAIL

Deliver exceptional front-of-house service, reception support, and administration in a dynamic, customer-focused university environment.

Reception Services Attendant CBD 

We currently have an exciting opportunity for a Casual Reception Services Attendant at Macquarie University City campus to join our team. This role is responsible for providing exceptional front-of-house customer service and administrative support while ensuring the smooth day-to-day operation of the reception area, meeting rooms, and building services. 

As the first point of contact for visitors, clients, staff, and contractors, you will play a key role in creating a welcoming and professional environment while supporting office, conferencing, and facilities operations. 

Duties include: 

• Provide professional front-of-house reception services for staff, students, clients, and visitors. 
• Meet, greet, and direct visitors while maintaining a welcoming and professional environment. 
• Respond to enquiries in person, by phone, and via email, resolving issues or escalating when required. 
• Support event delivery and coordinate operational requirements to ensure smooth execution. 
• Coordinate incoming and outgoing correspondence, calls, mail, and courier deliveries. 
• Monitor building facilities and report issues requiring attention. 
• Ensure compliance with Workplace Health & Safety (WHS) policies and procedures. 

ABOUT YOU 

You are a customer-focused and proactive individual with excellent communication skills and a professional approach to customer service. You enjoy working in a fast-paced environment, can effectively manage competing priorities, and take pride in delivering exceptional front-of-house experiences. 

The successful candidate will demonstrate: 

• Experience in reception, customer service, hospitality, or administration role. 
• Excellent verbal and written communication skills. 
• Ability to work independently and as part of a team. 
• High attention to detail and commitment to accuracy. 
• Sound computer literacy and experience using Microsoft Office applications. 
• Ability to multitask and respond effectively to changing operational requirements. 
• Experience supporting meetings, events, or conferencing operations (desirable). 
• RSA and First Aid Certification (desirable). 

BENEFITS 

• Ongoing development and training opportunities. 
• Supportive team environment. 
• Access to employee wellbeing initiatives. 
• Staff discounts and benefits. 
• Opportunity to work within a dynamic customer-focused environment. 

HOW TO APPLY 

To be considered for this position, please submit your CV and short cover letter outlining your suitability for the role addressing the criteria. All applicants must have the right to work in Australia. 
 
In the first instance, please direct any queries to [email protected] 
 
If you need any support or reasonable adjustments through this recruitment process, please let us know so we can provide the support you need. 

If you're already part of the Macquarie Group (MQ University, U@MQ, MQ Health, MGSM), you'll need to apply through your employee Workday account. To apply for this job: Login to Workday and go to the Careers App > Find Jobs.

Applications Close:

17/08/2026 11:59 PM

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A Place Where You Belong
At Macquarie, we believe diversity makes us stronger, inclusion drives our success, and belonging inspires us to do our best work. We are proud to foster a community where different backgrounds, identities, and experiences are valued, and where our people are empowered to thrive through supportive leadership, shared responsibility, and a deep commitment to genuine care and respect for our community. Find out more about our vision for a truly inclusive workplace in our Diversity, Inclusion and Belonging Framework.