Client Services Administrator

Lyrahealth

Today

Location: Dubai
Workplace: Hybrid
Type: Full-time
Department: Clinical Ops
Source: Lever

Description

About Lyra

Lyra Health is the leading provider of mental health solutions for employers supporting more than 20 million people globally. The company has delivered 13 million sessions of mental health care, published more than 20 peer-reviewed studies, and delivered unmatched outcomes in terms of access, clinical effectiveness and cost efficiency. Extensive peer-reviewed research confirms Lyra’s transformative care model helps people recover twice as fast and results in a 26% annual reduction in overall healthcare claims costs. Lyra is transforming access to life-changing mental health care through Lyra Empower, the only fully integrated, AI-powered platform combining the highest-quality care and technology solutions.

About the Role

We are looking for a highly organised, detail-driven and creative Client Services Administrator to support our Account Management team in the MENA region.

The ideal candidate is a strong administrator who is confident working with PowerPoint, Adobe, Canva and Excel, has an eye for presentation and design, and enjoys turning information into polished, professional client-facing materials.

You will be responsible for supporting a team of key account managers in their daily client requests, including creating support documents and maintaining databases. Additionally, you will play a vital role in generating monthly client reports, ensuring accuracy, and identifying and rectifying any program errors or inconsistencies.

This is an internal administrative support role and does not involve managing a portfolio of clients, front-desk duties, call-centre work or regular direct client contact.

Location: Remote/Hybrid, to be based in Dubai

Hours: Hours: 8.30am to 5.30pm

Skills

Excel

Client Services Administrator

Description

Skills

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