Integration Support Technician I

At Red River Managed Services, we provide a welcoming and positive workplace where everyone feels valued and able to do their best work, fostering a one-team mentality.  Our employees work together to foster wise decision-making that relies on data, experience, and collaboration. We seek self-motivated individuals who are open to an environment based on this teamwork and shared success.

Our team works directly with our clients to create innovative solutions, challenge the status quo, and deliver first in class solutions. Our client-centric culture works to anticipate needs with an urgency to resolve issues and build long-term client relationships.

We aim to expand our growing workforce with passionate individuals who are resilient in the face of uncertainty and possess a creative spirit, all while keeping the needs of our clients top of mind to foster individual and organizational success. Interested candidates must possess a desire for growth through continuous learning and feedback.

Ideal candidates will possess the following skills and come prepared to discuss how they have experienced each of these areas in previous roles:

• Collaboration — You bring a collaborative spirit to all interactions with others; you work to ensure everyone around you is welcomed and positioned to do their best work; you view every Red River colleague as a member of one team.
• Creativity— You welcome new ideas and listen with the intent to understand; you are passionate and persistent in pursuit of innovative solutions; you value “brainstorming” as an expression.
• Empathy — You take the time to understand both the needs of your clients and your team members; you anticipate client needs and address issues effectively; you work to make each client feel valued and understood; you foster loyalty and a long-term relationship.
• Integrity  — You willingly receive and give feedback; you are open about what’s working and what needs to improve; you admit mistakes openly and share learnings widely.
• Judgment — You are intentional when making decisions, with an aim toward long-term solutions rather than quick fixes; you rely on data, training, and collaboration with others to inform your decisions.
• Purpose— You exhibit courage in searching for the truth; you are willing to risk personal failure to help, or challenge the status quo, in the pursuit of excellence.
• Resilience — You thrive in rapidly changing circumstances; you adapt to change; you know when to include or escalate to others; you embrace a hard challenge.
• Selflessness — You are considerate when searching for new and different ideas; you seek what’s best for the team and organization; you discern how your actions could affect others; you seek to make those around you successful.

This position is primarily responsible for configuring endpoints, servers, workstations, and pre-staging network/system appliances in a rack or for configuration. Individuals should be prepared to go onsite to Red River Datacenter as requested.  This position also plays a secondary role in managing customer assets while stored in the Red River warehouse to ensure the accuracy of inventory. 

Primary Position Tasks: 

• Ability to follow a defined standard operating procedure when imaging client workstations and dispatch hardware as requested by RRMS clients. 

• Intermediate knowledge of configuring systems i.e.: computers, network storage, and servers. 

• Ability to co-lead endpoint refresh projects, on occasion acting as the secondary point of contact with the ability to use numerous imaging concepts such as Intune, Autopilot, SCCM, MDT, JAMF, Apple Business Manager 

• Ability to read drafts and understand technical instructions, engineering plans, technical designs, and other system integration-related documents 

• Co-leads multiple pre-staging tasks such as: configuring servers, switches, routers, storage, and other technical devices. Assist with pre-staging tasks such as configuring servers, switches, routers, storage, and other technical devices. 

• Assist with the configuration of multiple unified racks at once (rack/stack/configure/label/cable) from multiple OEMs. 

• Ability to communicate and adhere to other members of the Integration Support team and other entities of Red River. 

Minimum Education/Certification/Experience Requirements:  

• Education: High School Diploma/associate degree required 

• Required Experience: 2+ years of experience in IT within the imaging and/or integration environment. 

Preferred Education/Certification/Experience: 

• AWS Certified Cloud Practitioner or Microsoft 365 Fundamentals or Microsoft Technology Associate. 

• Basic knowledge/experience working with Intune, Azure AD, AutoPilot, SCCM, Apple Business Manager, and JAMF 

• Minimal of 2 years of experience working with Windows Operation Systems and MacOS 

Knowledge, Skills, and Abilities: 

• Beginner knowledge of Windows and MacOS 

• Demonstrated ability to assist with the management of an asset inventory and reconcile data, ensuring high levels of accuracy. 

• Working proficiency with standard ticketing and inventory management tools (IE: ServiceNow, Autotask, Unanet, Smartsheet, Excel) 

• Understanding of Active Directory, Share Point, MS Exchange, MS Office 365, and MS 365 portal. 

• Strong communications skills and possess the ability to provide complete accurate documentation. 

• Basic to Intermediate understanding of MDT/WDS/SCCM - Manage/Update Golden Images 

• Ability to be a self-starter and possess good time management skills.  

• Ability to negotiate outcomes with clients and management team. 

• Understanding of virtual hypervisors such as VMWare and Hyper-V