Exception Clerk

About Williams-Sonoma DC - Olive Branch, MS

Since it was founded in 1956, Williams - Sonoma has grown from Chuck Williams’ single store in Sonoma, CA into one of the largest retailers in the country, with some best known and most beloved brands in home furnishings, including Williams – Sonoma, Pottery Barn and West Elm.

Our Distribution Centers serve as vital connections between factories and our retail, online and mail-order customers around the world. The Supply Chain environment is dynamic and fast-paced, and the network is expanding rapidly. If you have a background in distribution, manufacturing, engineering, transportation, finance, human resources, or home delivery – and are looking for a job with a strong opportunity for gaining new skills and for advancement – our Supply Chain Organization could be just the place for you.

Williams-Sonoma, Inc Supply Chain Overview

By managing resources responsibly, caring for our people, and uniting around our values, we lead our industry and are proud to be recognized for our continuous action and progress in the following areas: Barron's 100 Most Sustainable Companies; Forbes Best Employers for Women and Diversity; Newsweek America's Most Responsible Companies; and USA Today Customer Service Champions. These honors reflect that we are truly a people-first organization. 

• Over 4,000 Full-Time Associates across the Supply Chain
• 14.5M square feet of small parcel, personalization, furniture, and manufacturing space in the domestic US, Williams-Sonoma has developed an agile and capable distribution network consisting of the following:
  • Large package / furniture distribution centers located in Southern California, Northern California, Texas, Georgia, and New Jersey totaling 9.2M square feet plus another 1.2M square feet of standalone final-mile furniture hubs.
• Small package eCommerce distribution centers located in Mississippi and Arizona totaling 3.2M square feet, consisting of over 1,000 full-time associates and 1,500 seasonal/temporary associates in Mississippi
  • Sutter Street Manufacturing upholstery factories located in North Carolina and Mississippi totaling with over 1,400 full-time employees producing approximately $900 million to $1 billion in sales of upholstered furniture
• Transportation Department for Ocean, Air, Trucking, and Rail consisting of over 30 transportation professionals located in Memphis, TN
• 700 associates in our Sourcing offices in 10 countries in Asia and Europe including China, Vietnam, Singapore, India, Italy, and Turkey

The Distribution Center Clerk - Exceptions is responsible for researching and resolving customer orders that fall outside of the normal Personalization workflow, including outs, missing merchandise, no-location inventory, mispicks, and other operational exceptions
 

The Distribution Center Clerk - Exceptions position is located in Olive Branch, MS.

You’ll be excited about this opportunity because you will....

• Review, research, and resolve outs, missing units, mispicks, no-location merchandise, and other operational exceptions
• Research order status, inventory availability, and merchandise location to determine the appropriate next action
• Initiate and follow re-pick or corrective action through completion
• Prioritize aged and time-sensitive customer orders to prevent unnecessary delays
• Maintain accurate system statuses and an organized exception work area
• Partner with Picking, Inventory Control, Techniques, QA, Packing, and other teams to return orders to the standard workflow
• Identify recurring exception trends and escalate unresolved barriers to operational leadership

Check out some of the required qualifications we are looking for in amazing candidates….
 

• High School Diploma or Equivalent
• At least 6 months - 1 year experience in a warehouse/distribution setting with similar responsibilities
• This is an onsite and in office role
• Must be a self-starter and a team player
• Have working knowledge of Excel and Outlook
• Have excellent attendance
• Available to work a flexible schedule
• Able to read and match numbers
• Able to research and resolve issues with minimal direction
• Available to work in various departments and buildings as needed
• Focus on maintaining a safe working environment at all times
• Perform other warehouse duties as assigned

We prefer some of these qualities as well….
 

• Working knowledge of PKMS, QlikView, and warehouse inventory systems
• Exposure to personalization, picking, packing, quality, and Inventory Control processes

 

Review these physical requirements, as they play a major part in this role….
 

• Able to bend, reach, squat, and climb stairs/ladders
• Able to lift up to 50 lbs.
• Comfortable walking/standing 90% of the day

Our company benefits are second to none in the industry….
 

• Generous discount on all Williams-Sonoma, Inc. brand products
• 401(k) plan and other investment opportunities
• Paid vacations, Employee Assistance Programs, Time Off to Volunteer, Matching Gifts Community Service Program, and Holidays (in some locations)
• Health benefits, dental and vision insurance, including same-sex domestic partner benefits, Legal and Identity Protection Plans and Pet Insurance
• For more information on our benefits offerings, please visit MyWSIBenefits.com
• To learn more about our Supply Chain culture and regional associate events, please visit: https://shorturl.at/R3OAX (Login credentials may be required)

EOE