Retail IT Business Partner

Main Purpose:

Act as the primary local IT point of contact for Retail in Argentina, connecting business stakeholders, station operations, local vendors and Regional/Global IT teams. Translate local needs into clear IT requirements and actions, ensuring disciplined follow-up and visibility on priorities, risks and progress. Maintain a hands-on, field-oriented approach, with regular visits to operational sites to validate solutions in real conditions.

Key Responsibilities:

Business Partnership & Functional Analysis

• Work with business users and station operators to understand processes, pain points and improvement opportunities, translating them into clear functional requirements for Regional IT and vendors.
• Facilitate meetings and workshops to align requirements and priorities, and keep stakeholders informed on IT activities, decisions and next steps.
• Build strong functional knowledge of the local Retail IT application landscape and coordinate training for key users.

Project, Initiative & Vendor Coordination

• Coordinate local workstreams for projects, enhancements and change requests, following Regional PMO practices, with structured follow-up of milestones, risks and actions through to closure.
• Coordinate day-to-day activities with local vendors and Regional/Global IT, tracking commitments, SLAs and deliverables.
• Support scope definition and prioritization of new initiatives, escalating blockers and driving ownership across teams without direct authority.

Field Engagement, Testing & Implementation

• Maintain close contact with station operators and visit sites as needed to support issue analysis, pilots, testing and change validation in real operating conditions.
• Participate in UAT, pilots and post-implementation validation, capturing and following up on issues and feedback.
• Support go-live preparation and stabilization, identifying improvement opportunities from operational trends.

Operational IT Ownership & Service Continuity

• Act as the local escalation point for incidents requiring deeper analysis or business coordination, ensuring clear ownership and timely communication.
• Support incident, change and problem-management processes per Puma IT policies, monitoring service quality and recurring issues.
• Maintain an updated view of local IT solutions and dependencies, proactively identifying risks and reporting trends to the Regional Retail IT team.

Knowledge and abilities:

• University degree in Information Systems, Computer Science, Engineering, Business Administration or related field.
• 5+ years in IT roles combining business/application analysis, IT operations, service delivery or project coordination, ideally across multiple physical sites.
• Experience gathering requirements, coordinating vendors/technical teams, and participating in implementations, UAT or production stabilization.
• Working knowledge of ITSM concepts (Incident, Change, Problem Management); ITIL certification a plus.
• Experience in Retail, Energy, Oil & Gas, logistics or other multi-site operations is preferred, with exposure to POS, site systems, loyalty or fleet platforms a plus.
• Proficiency in English.
• Strong communication, organization and follow-up discipline; able to escalate clearly and manage stakeholders without direct authority.
• Hands-on, field-oriented mindset, autonomous in local coordination while collaborating with remote Regional/Global teams.
• Own vehicle for regular visits to nearby stations (travel expenses covered for farther, scheduled visits).
• Ownership, execution discipline and proactive communication.
• Operational mindset with strong business/functional analysis skills.
• Coordination without authority and stakeholder management across business, vendors and IT.
• Problem solving, prioritization and adaptability in a fast-paced environment.