Business Solutions Specialist

Business Solutions Specialist

Great Lakes Energy is looking for a relationship-focused and results-driven Business Solutions Specialist to help grow Truestream's business customer base while delivering an exceptional customer experience. In this role, you'll serve as a trusted advisor to business customers, guiding them through the sales process, supporting ongoing account management, and identifying solutions that help their organizations thrive. You'll build strong relationships, drive revenue growth, collaborate across departments, and play a key role in expanding Truestream's presence throughout the communities we serve.

Who We Are

For over 85 years, Great Lakes Energy has powered rural communities across 26 counties in western and northern Michigan. As the third-largest Michigan-based electric utility and the state's largest member-owned power company, we serve over 128,000 meters with pride. Beyond delivering reliable electricity, we are leaders in advanced fiber technology through Truestream, our communication solutions subsidiary.

At Great Lakes Energy, we prioritize enriching the lives of our community members and employees. With over 300 team members, we're more than just colleagues, we're a close-knit family, united by a shared vision of growth, innovation, and community service.

A Day in the Life of a Business Solutions Specialist

As a Business Solutions Specialist, your day may begin by reviewing your sales pipeline, responding to customer inquiries, and preparing for meetings with prospective and existing business customers. You'll connect with organizations throughout our service territory to better understand their connectivity, communication, and technology needs, helping them identify the Truestream solutions that best support their goals.

Throughout the day, you'll meet with business leaders, conduct discovery conversations, prepare proposals, and guide customers through the sales process from initial contact through service activation. You'll build meaningful relationships, follow up on opportunities, and work proactively to ensure customers receive exceptional service every step of the way.

You'll collaborate closely with internal teams to coordinate installations, support onboarding activities, process account changes, and ensure successful service delivery. Whether helping resolve a customer concern, managing contract renewals, or identifying opportunities to expand services, you'll serve as a trusted partner focused on customer success.

Before the day ends, you may update CRM records, review sales and customer satisfaction metrics, forecast upcoming opportunities, and plan outreach efforts to support continued growth. You might also attend networking events, community functions, or industry gatherings to strengthen relationships and generate new business opportunities.

Who You Are

You're a motivated professional who enjoys building relationships and helping customers find solutions that add value to their organizations. You understand that successful sales begin with listening, learning, and developing trust.

You thrive in customer-facing environments and are comfortable balancing prospecting, account management, and problem-solving responsibilities. Your strong communication skills allow you to connect with customers at all levels, while your organizational abilities help you manage multiple priorities and opportunities simultaneously.

You enjoy collaborating with others, embrace continuous improvement, and are energized by achieving goals while delivering excellent customer experiences. Whether you're developing a new business relationship, supporting an existing account, or representing Truestream in the community, you take pride in creating positive outcomes for customers and the company.

What You Bring

• Education and Experience: Bachelor's degree in Business, Marketing, Sales, Communications, or a related field, along with at least five years of related experience. Equivalent combinations of education and experience may be considered.
• Customer-Focused Experience: Two years of customer service experience required. Experience in account management, sales, project management, consultative selling, customer service, or other customer-facing roles. Broadband or telecommunications industry experience is strongly preferred.
• Technical Skills: Proficiency with Microsoft Office/365 and position-specific software applications, including CRM and customer management systems. Ability to learn and adapt to emerging workplace technologies.
• Business Development Skills: Experience generating leads, developing customer relationships, managing sales opportunities, and closing business solutions through a consultative approach.
• Communication and Relationship Building: Strong interpersonal, presentation, negotiation, and customer service skills with the ability to build lasting business relationships.

What's in It for You?

You are valuable to us, and our benefits are here to show it. That's why we put employees first, your health, your family, and your development. We have a number of benefits, both traditional and progressive, to support you and your family through life's various stages. Here's just a taste of what we have to offer:

• The Essentials - We cover the cost of comprehensive health insurance. You'll be hard-pressed to find better for you and your family...seriously!
• Time to Spend - Generous paid time off (PTO) puts you in the driver's seat, letting you decide how to make the most of your time away from work.
• Better Health Through Better Living - Healthy employees are happy employees. Our diverse wellness program supports your physical, financial, and mental well-being.
• When Life Hands You Lemons - We know life doesn't always go as planned. That's why we offer life insurance, as well as short- and long-term disability insurance, fully paid by GLE to provide peace of mind when the unexpected happens.
• More Time with Your Baby - New parents get time off to bond with their new bundle of joy. Parental leave benefits provide two weeks of family-friendly paid leave for moms and dads to bond and care for their growing families. Growing your family through adoption? You're awesome! We may be able to help you with related expenses up to $2,000.
• Never Stop Learning - We hire talented people for a reason, and we want you to stick around. That's why we invest in your training and development. Whether it's advancing your education, learning new skills, or job shadowing another role, we're here to support your career growth.
• Riding Off Into the Sunset - Your future is important to us, and we've got the numbers to back it up. We offer two retirement savings plans for eligible employees, a traditional pension and a 401(k) option. Our participation rates are through the roof!