Front Desk Agent- The Wigwam

Pyramid Global Hospitality is a leading hospitality management company with a portfolio of more than 200 hotels and resorts and over 18,000 associates across the United States, Caribbean, and Europe. Our platform includes Benchmark Resorts & Hotels, a collection of distinctive independent properties; Axiom Hospitality, our European hotel management company; and PYRAMIDWORKS, which provides integrated workplace and facilities services. With corporate offices in Boston, The Woodlands, Texas, and London, Pyramid combines global scale with a hands-on approach focused on exceptional service, operational excellence, and long-term partnerships.

At Pyramid, our people are at the heart of everything we do. We are committed to creating an environment where associates are respected, supported, and empowered to grow their careers. Team members have the opportunity to collaborate directly with experienced leaders, take on meaningful stretch assignments, and gain exposure to a diverse portfolio of properties, brands, and markets. Whether you are beginning your hospitality career or bringing years of experience, you'll find opportunities to learn, develop, and make an impact.

Our commitment to associates, guests, owners, and the communities we serve has helped make Pyramid and our properties among the most recognized in hospitality. From being named among the best places to work by respected publications such as USA Today, The Boston Globe, and The Houston Chronicle to earning top travel accolades from Travel + Leisure, Condé Nast Traveler, Forbes Travel Guide, and U.S. News & World Report, these recognitions reflect the culture, service excellence, and commitment to people that define the Pyramid experience.

About our property:

Deeply entwined with Arizona history since 1929, The Wigwam welcomes you to make a historic career move and join our family! The Wigwam is a Four Diamond property with 331 guest rooms spanned across 440 acres. The Wigwam is a renowned Arizona landmark, nestled in the community of Litchfield Park, AZ and is a true representation of an authentic Arizona experience.  We are currently seeking enthusiastic, driven individuals, with a great attitude and a passion for excellence to join us in curating incredible guest experiences and lasting memories. Come make some history with us!   The Wigwam is an Equal Opportunity Employer committed to a diverse and inclusive work environment. Minority/Female/Disability/Veteran

What you will have an opportunity to do:

We are looking for a highly motivated individuals to join our Front Desk team as a Front Desk Agent. The ideal candidate uses their engaging personality to create a memorable first impression for our guests as they arrive for the first time and throughout their stay.

If you are a person who enjoys engaging with people from all over the world and making meaningful connections, as well as taking steps to “WOW” people, we want you! This is a tremendous opportunity for a driven person to grow a career in hospitality with a world-class property.

Your Role:

• Help guests discover their “Wanderlust” experience

• Provide exceptional customer service by being engaging and taking sincere interest

• Check Guests in, ensuring proper credit is received, special request are noted and fulfilled, and accurate information is established

• Help to resolve problems and 'WOW' guests through recovery when things aren't quite right

• Interact with resort staff in a professional manner, assisting other departments with necessary information

• Be knowledgeable of all emergency procedures and polices

• Maintain house bank

• Communicate all pertinent information to manager on duty

• Follow set procedures on postings, charges, cashing checks, safe deposits, and refunds

• Assist other departments as needed

• "Be the difference" with all guest and employees and do more than just “the norm".

What are we looking for?

• At least one year in a customer service role with high guest interaction

• High school diploma or equivalent

• Hospitality industry experience is a plus.

• Ability to solve problems when they arise.

• Ability to work in a team environment is a must.

• Pleasant and helpful personality.

• A strong desire to make an impact on other people

• An outgoing and engaging personality

• Excellent verbal communication skills

• Ability to work in a fast-paced setting

• Ability to stand for the duration of the shift

• Must be available to work various shifts including weekends and holidays

Compensation:

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Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.