Manager, Repairs

Role: Manager, Repairs

Reports to: Sr. Manager, Repairs

Scope: People Manager, M3 

Years of Experience: 4+ years 

Location: Reno, NV 

Hiring Range: $77,280 - 95,000 USD Annual 

At Patagonia, pay ranges are assigned to a job based on the location specific market median of similar jobs, according to 3rd party salary benchmark surveys. Individual pay within that range can vary for several reasons including skills/capabilities, experience, and available budget.

Overview

Repairs keep gear in the field and out of landfills - it's our mission in its most tangible form. As the Manager, you run the department's daily operation, leading a team of Sr. Supervisors across Processing, Trims, Prep, Sewing, Shipping, and Waders across two shifts, and partnering with the Repairs Sr. Manager regularly.

You'll lead through your leaders: hiring them, coaching them through difficult conversations, and delivering the direct feedback that grows them. You own employee experience for the department with policies consistently applied across all shifts, and close partnership with People & Culture for employee leaves and concerns. You'll forecast labor and volume with the Sr. Manager and bring in the systems and tools that help a large team absorb change without losing a step - all in service of a customer waiting on their gear, because behind every repair is someone waiting to get their gear back out there.

What you’ll do

Leading the team

• Create an environment where everyone can learn from mistakes, voice their opinions, and feel safe asking questions.
• Listen actively and communicate transparently — be fully present in 1:1s and team meetings, share the "why" behind decisions, and close the loop on questions and commitments.
• Guide, inspire, direct, and hold team members and leaders accountable consistently with company guidelines, and recognize outstanding performance.
• Coach and support the Sr. Supervisor team in navigating difficult conversations - including preparation, in-the-moment support, and post-conversation follow-up.
• Ensure consistent, equitable application of company policy and department guidelines across all shifts and teams.
• Partner with People & Culture on employee relations cases, investigations, and corrective action, and on all leave requests (LOA, FMLA, ADA) handling each accurately, confidentially, and on time.
• Approach conflict directly and with curiosity, seeking to understand all perspectives before moving to resolution.

Running the Operation

• Lead the Sr. Supervisors that manage the Processing, Trims, Prep, Sewing, Shipping, and Wader functions across two shifts operating Sunday to Friday.
• Own the department's productivity and performance metrics - delivering accurate, on-time reporting and the analysis behind it.
• Build knowledge about the types of garments we fix, repair processing times, and our repair methods.
• Develop and deliver professional PowerPoint presentations independently for the department and/or senior leadership audiences.
• Stay current on new systems, programs, and tools available to the business; evaluate their fit for Repairs and lead adoption, training, and change management through the leadership team.

Building Leadership Talent

• Develop and grow the leadership team through regular 1-1 check-ins, structured learning series, and meaningful coaching moments.
• Build leadership bench strength by identifying development opportunities, delegating stretch assignments, and preparing supervisors for the next level of responsibility.
• Own hiring end to end - recruiting, interviewing, and selection - and lead the training team through onboarding of new hires.
• Develop, maintain, and update training material and department policies and procedures.
• Partner with the Sr. Manager to lead the department's Voice of the Employee work - driving participation, reviewing results, and coaching the Sr. Supervisor team to share team-level findings and respond to feedback openly.
• Turn that feedback into a prioritized action plan with named owners and timelines, then hold leaders accountable and report progress back to the team so employees see their input drive real change.

Who You Are

• Deeply passionate and committed to saving our home planet.
• Thrives in an environment with ample autonomy, is team-oriented, and works well with little supervision.
• Exceptional organizational and prioritization skills, with a strong attention to detail.
• Handles sensitive employee matters with discretion and professionalism
• Skilled at dealing with ambiguity. Demonstrates flexibility in a changing work environment.
• Drives sound judgment and follows all safety guidelines.

Experience You Bring

• Experience leading large warehouse teams (40-100 employees), mitigating workplace conflict, coaching leaders through difficult conversations, and partnering with People & Culture on employee relations, leave management, and policy.
• Experience with labor planning, productivity tracking, and volume forecasting using data analytics and reporting tools, plus Lean Manufacturing, purchasing, and inventory management.
• Proficient in Microsoft Office - independently builds professional PowerPoint presentations and Excel tables, graphs, and calculations.
• Lives the sports Patagonia builds for.
• Spanish bilingual proficiency preferred.

Physical Requirements

• Ability to look at a computer screen for extended periods of time.

• Ability to consistently climb stairs and walk for extended periods of time.

• Ability to stand or sit for extended periods of time.

• Ability to safely lift and carry up to 50 lbs., at times above shoulder height.  

Workplace Location Overview   

• This position is On-Site, requiring employees to work at our Reno and/or Verdi, NV facilities during assigned business hours.  

Employee Conduct 

It is the responsibility of every employee to contribute to a positive work environment through cooperative and professional interactions with co-workers, customers and vendors. 

Equal Employment Opportunity

All qualified applicants will receive consideration for employment without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other factors prohibited by law.