- Location
- Mexico City, Mexico · Canada, Mexico
- Workplace
- Hybrid
- Department
- Customer Success - Delivery
- Seniority
- Lead
- Education
- Bachelor
- Source
- Greenhouse
Description
Here at Appian, our values of Intensity and Excellence define who we are. We set high standards and live up to them, ensuring that everything we do is done with care and quality. We approach every challenge with ambition and commitment, holding ourselves and each other accountable to achieve the best results. When you join Appian, you’ll be part of a passionate team dedicated to accomplishing hard things, together.
Bring your passion for enterprise technology and strategic leadership to a team dedicated to accomplishing hard things. Shape the future of corporate modernization.
Location: Mexico City, MX | Work Model: Hybrid
About the Team
Appian Customer Success is obsessed with delivering exceptional customer outcomes and driving mission-critical business impact. Grounded in our core values of Respect, Work to Impact, Ambition, and Constructive Dissent & Resolution, we act as elite technical advisors to our commercial clients. By joining this high-performance team, you will champion a culture of candid communication and excellence while accelerating global adoption of our AI-Powered Process Automation platform.
The Opportunity
As a Principal Technical Consultant, you will occupy a premier leadership position at the intersection of enterprise business strategy and complex technical delivery. This role is vital right now because you won’t just execute projects—you will define how they are delivered. You will partner directly with Appian Architects and Technical Delivery Managers, lead large-scale consulting initiatives, and serve as a vital mentor to the next generation of engineers, ensuring our clients achieve world-class Enterprise-Grade Orchestration.
What You’ll Do
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Lead Enterprise Delivery: Command the entire software development lifecycle (SDLC) to define, design, and implement custom automation solutions using the Appian platform for major commercial clients.
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Direct High-Performing Teams: Lead and mentor consultants through fast-paced software implementations, instilling a dedication to going "beyond completion."
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Partner with Leadership: Collaborate directly with Appian Architects and Technical Delivery Managers to design resilient, scalable, and secure system architectures.
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Architect Complex Integrations: Build secure, high-throughput APIs to seamlessly connect multiple external enterprise environments using REST, SOAP, and JDBC connections.
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Engineer Data Infrastructures: Oversee the creation and production launch of advanced relational data models and sophisticated SQL database designs.
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Drive Client Self-Sufficiency: Collaborate with client executives and technical stakeholders to drive deep platform adoption and empower them to build process applications independently.
Tools, Resources, and Growth
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Elite Onboarding: Experience department-specific technical training and a dedicated "First-Friend" mentorship program to ensure immediate success.
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Continuous Executive Growth: Gain exclusive access to Appian's leadership programs tailored for new and aspiring managers, alongside specialized courses through Appian University and tuition reimbursement.
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Inclusive Community: Connect with our global workforce through 8 employee-led affinity groups that drive social, educational, and outreach activities.
Required Qualifications
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Degree: Bachelor of Science or Bachelor of Arts degree in Computer Science, Engineering, Information Systems, Mathematics, or a related technical field.
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Experience: 8+ years of hands-on experience in software development or technical implementation consulting.
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Team Leadership: Proven track record of leading technical teams and a passion for mentoring and developing engineering talent.
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Core Engineering: Strong foundational grasp of Object-Oriented Programming (OOP), database design, data modeling, and SQL (queries, joins, views).
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Mobility: Willingness to travel up to 20% to support vital customer engagements.
Preferred Qualifications
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Mastery of modern cloud computing ecosystems, specifically Amazon Web Services (AWS), Google Cloud, or Elastic Containers.
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Deep technical knowledge of Artificial Intelligence (AI), Machine Learning, automated test suites (Test-Driven Development), and continuous integration frameworks.
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We value experience with enterprise platforms such as Salesforce or ServiceNow, as these skills translate well into our Enterprise-Grade Orchestration environment.
The base salary range represents a good faith and reasonable estimate of the range at the time of posting. Actual compensation will be dependent on a number of factors including, but not limited to, the candidate’s relevant work experience, qualifications, internal peer equity, and market and business conditions that exist when extending an offer. A discretionary bonus may be awarded in recognition of individual and company performance.
In addition, Appian provides generous benefits offerings that include a 401(k) plan with company match, flexible time off, paid parental leave, medical, dental, and vision plans, life insurance, disability insurance, wellness programs, flexible spending accounts, health savings account contributions, an employee referral bonus program, and learning and development resources. Certain positions may be eligible for equity awards.
Pay and benefits are subject to change at any time, consistent with the terms of any applicable compensation, commission, bonus, or benefit plans.
Tools and Resources
- Training and Development: During onboarding, we focus on equipping new hires with the skills and knowledge for success through department-specific training. Continuous learning is a central focus at Appian, with dedicated mentorship and the First-Friend program being widely utilized resources for new hires.
- Growth Opportunities: Appian provides a diverse array of growth and development opportunities, including our leadership program tailored for new and aspiring managers, a comprehensive library of specialized department training through Appian University, skills based training, and tuition reimbursement for those aiming to advance their education. This commitment ensures that employees have access to a holistic range of development opportunities.
- Community: We’ll immerse you into our community rooted in respect starting on day one. Appian fosters inclusivity through our 8 employee-led affinity groups. These groups help employees build stronger internal and external networks by planning social, educational, and outreach activities to connect with Appianites and larger initiatives throughout the company.
Benefits
Appian offers a comprehensive benefits package designed to support your health, wellbeing, and financial future. Benefits may include health coverage, Employee Assistance Program (EAP) with free mental health support, life and disability insurance, an Employee Stock Purchase Program (ESPP), a retirement/pension plan, wellness dollars, tuition reimbursement, family-forming benefits and more. Benefits vary by country—please ask your Talent Acquisition contact for details specific to the location you are applying to.
About Appian
Appian provides AI automation for mission-critical work. We automate complex processes in large enterprises and governments. Our platform is known for its unique reliability and scale. We’ve been automating processes for more than 25 years and understand enterprise operations like no one else. For more information, visit appian.com. [Nasdaq: APPN]
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Appian is an equal opportunity employer that strives to attract and retain the best talent. All qualified applicants will receive consideration for employment without regard to any characteristic protected by applicable federal, state, or local law.
Appian provides reasonable accommodations to applicants in accordance with all applicable laws. If you need a reasonable accommodation for any part of the employment process, please contact us by email at [email protected]. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address.