Job Title	Coverage Counselor	Department	Welcome Center
FLSA Status	Non-Exempt	Reports to	Sr. Director of Welcome Center
Classification	Part-Time (20hrs/week)	Revision date	September 2026
Schedule	Monday – Friday	Hours	9AM-1PM (flexible)
Pay	$21/hr - $25/hr	Benefits Eligibility	Vacation, sick and paid holidays

*Maple Counseling Center requires in-person and partial days in office as assigned by the supervisor.

About Us

Maple Counseling is a 501(c)(3) nonprofit organization dedicated to providing affordable, comprehensive mental health services to individuals of all ages, couples, and families. We also offer training for graduate and postgraduate students pursuing licensure in the mental health field. More than just a counseling center, Maple is the Heart of Mental Health—a sanctuary of healing and wellness, where soothing music and dedicated meditation spaces create a calming environment.

When you don’t know where to turn, turn to Maple. You are welcome here!
 

Position Summary

Embody a helpful and compassionate spirit to promote the well-being and personal health of all consumers by ensuring clients are able to understand and effectively maximize their health benefits and to have access to health care for families and individuals. Will help facilitate client enrollment in private insurances, Medi-Cal and other insurances.  Make consumer appropriate linkages to ensure continuity and follow through of identified needed services through a created robust network of community resources.

Essential Tasks

These are core functions of the job. Additional duties may be assigned as needed.
 

• Researches and connects clients with a provider and/or specialist within their health insurance plan.
• Provides clients with concierge services for health insurance programs such as Medi-Cal, Covered California, or private insurances.
• Provides coordination of care, which includes setting appointments for clients according to their needs as well as attending to clients’ requests for health insurances assistance.
• Identifies and shares, with client and/or family member(s), opportunities to maximize medical benefits and, when necessary, arranges follow-up appointments to ensure appropriate guidance to health services.
• Collaborates with health insurance companies and healthcare providers to verify information and understand all insurance and healthcare plan guidelines.
• Assists clients with questions and delivers extraordinary customer service.  Answers incoming telephone calls, makes out-bound calls and tracks all necessary paperwork.
• Maintain frequent contact with individuals to follow through with services and ongoing support.
• Conduct and evaluate phone screenings for service needs.
• Schedule and maintain intake appointment times.
• Track and obtain new client information to direct for appropriate services or linkages.
• Keep detailed and accurate records of visitor requests and of calls received.
• Presents the client and family members with exceptional quality of care and service experience with compassion, empathy, understanding, kindness and respect.
• Develops and maintains strong working relationships with external health organizations and contacts to ensure superior client satisfaction.
• Comply with policies and procedures of The Maple Counseling Center, including but not limited to those in the employee handbook and other instructional manuals.
• Participate in outreach events to promote the role and organization.
• Performs other duties as assigned and modified at manager’s discretion.

Desired Knowledge

• Candidates working toward licensure as an Associate Marriage and Family Therapist (AMFT) or Associate Social Worker (ASW) are encouraged to apply.
• High level of emotional intelligence.
• Ability to demonstrate care and compassion.
• Ability to present data in a clear and concise manner to individuals and groups.
• Excellent problem-solving and analytical skills.
• Strong verbal, written, and interpersonal skills.
• Ability to build relationships with diverse populations and service providers.
• Impressive skills in conducting research and utilizing internet search tools.
• Professional, good work ethic, flexible, tactful and discreet, approachable, proactive, dependable, pleasant, positive attitude, sense of humor, decorous, and professional attire.
• Maintain confidentiality of privileged information.

Capabilities & Values 

• High achievement orientation; goal-oriented with a strong ownership mentality; willingness to roll up your sleeves and do whatever it takes to achieve goals.
• Agile & strategic thinker who is able to see the big picture as well as map out the details to achieve goals.
• Exceptional interpersonal skills/EQ with the ability to communicate openly, honestly and with humility across all groups; and collaborate to foster positive relationships across all stakeholders.
• Multi-tasker and ruthless prioritizer; you are happiest when you are working on many things at once yet are able to sort through the important from the unimportant.
• Creates a fun and exciting environment that inspires learning and innovation while embracing evaluation that leads to excellence and impact.
• Passion for social impact and driving positive changes.

Job Requirements

To perform this job successfully, the individual must be able to perform each essential duty satisfactorily.
** The requirements listed below are representative of the knowledge, skill and/or ability required and physical and mental demands.

Graduation from a recognized college or university with a degree in human services, social work, child development, community health, health services or a closely related field. Additional qualifying experience may be substituted on a year-for-year basis for the required education provided that evidence of graduation from high school or equivalent education proficiency is met.

Physical Requirements

• Candidate must be able to lift up to 30 pounds.
• Ability to move within the office environment and ability to climb stairs.
• Ability to write by hand and use a keyboard to perform general office functions.
• Ability to communicate continuously by speech and hearing.
• Visual acuity (close, distant, peripheral vision, and the ability to adjust focus and view accurate color perception and objects at near distances) needed for detail work and computer use.
• Ability to sit for extended periods of time.

Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.