Customer Application Engineer I

Inside the Role

Within Customer Application Engineering (CAE) you'll be at the center of the truck order fulfillment process, partnering with Dealers, Engineering, Sales and Marketing, and field teams to transform customer requirements into accurate, buildable vehicle specifications. As part of a highly collaborative and technically focused team, you'll manage truck orders from initial development through delivery, analyzing quotes, sales orders, and change requests to ensure technical accuracy and alignment with customer expectations. You'll leverage advanced application tools and product data to solve complex specification challenges, support critical business processes, and help drive seamless customer experience. This role offers the opportunity to develop deep product expertise, build cross-functional relationships, and contribute directly to the successful delivery of customized vehicle solutions.

Posting Information

We provide a scheduled posting end date to assist our candidates with their application planning. While this date reflects our latest plans, it is subject to change, and postings may be extended or removed earlier than expected.

We Take Care of Our Team

Position offers a starting salary range of $71,000 - $91,000 USD  

Pay offered dependent on knowledge, skills, and experience​  

  

Benefits include annual bonus program; 401k company contribution with company match up to 6% as well as non-elective company contribution of 3 - 7% depending on age; starting at 4 weeks paid vacation; 13+ calendar holidays; 8 weeks paid parental leave; employee assistance program; comprehensive healthcare plans and wellness programs; onsite fitness (at some locations); tuition assistance and volunteer paid time off; short-term and long-term disability plans.  

What You Drive at DTNA

• Manages Truck Order Sales development from order development to delivery
• Activities include receiving, interpreting and processing sales orders, quotes, and change orders
• Uses computerized tools to evaluate quotes and orders to ensure they are buildable, technically accurate, and meet the customer’s expectations
• Provides technical advice, resolves complex issues and works closely with Dealers, Engineering, Sales and Marketing, and field staff to ensure specification accuracy of orders, availability and delivery timing
• Resolves post order vehicle/spec issues
• Supports and maintains application tools and product data used to analyze and maintain quotes, sales and change orders
• Occasionally conducts technical product briefings for customer and company representatives

Knowledge You Should Bring

• Bachelor’s Degree, an Associates Degree with 2 years of relevant experience, or 4 years of relevant experience in lieu of degree
• Microsoft Suites Experience
• Requires basic understanding of theories, practices, and procedures related to job field
• Works within standard practices and procedures to analyze information and problems of limited scope
• Works within standardized procedures to meet objectives and deadlines

Exceptional Candidates Might Have

• Knowledge of DTNA systems and tools, including IMS, SharePoint, Microsoft Teams, Power BI, and related business applications.
• Prior technical experience

#LI-JN2 #LI-Hybrid

Where We Work

This position is open to applicants who can work in (or relocate to) the following location(s)-

Fort Mill, SC US. Relocation assistance is not available for this position.

Schedule Type:

Hybrid (4 days per week in-office / 1 day remote). This schedule builds our #OneTeamBestTeam culture, provides an unparalleled customer experience, and creates innovative solutions through in-person collaboration.

At Daimler Truck North America, we recognize our world is changing faster than ever before. By listening to the needs of today, we’re building to solve with cutting-edge solutions in sustainability and future driving technology across electric, hydrogen and autonomous. These solutions, backed by years of innovative success and achievement, continue DTNA’s legacy as the undisputed industry leader. Our evolving brand portfolio is second to none, including Freightliner Trucks, Western Star, Demand Detroit, Thomas Built Buses, Freightliner Custom Chassis, and Financial Services. Together, we work as one team towards our envisioned future – building a cleaner, safer and more efficient tomorrow for all.

That is what we are working toward - for all who keep the world moving.

Additional Information

• This position is not open for Visa sponsorship or to existing Visa holders
• Applicants must be legally authorized to work permanently in the country the position is located in at the time of application
• Final candidate must successfully complete a criminal background check
• Final candidate may be required to successfully complete a pre-employment drug screen
• Contractors, professional services, or other contingent workers should confirm with their local agency if they are eligible to apply for FTE positions
• EEO - Disabled/Veterans

Daimler Truck North America is committed to workforce inclusion and providing an environment where equal employment opportunities are available to all applicants and employees without regard to race, color, sex (including pregnancy), religion, national origin, age, marital status, family relationship, disability, sexual orientation, gender identity and expression (including transgender and transitioning status), genetic information, or veteran status.

For an accommodation or special assistance with applying for a posted position, please contact our Human Resources department at 503-745-8982 or toll free 800-206-3369. For TTY/TDD enabled call 503-745-2137 or toll free 866-355-6935.