IT Support Engineer - Devops expertise (Information Technology/Software)
Black Pen Recruitment
·2 weeks ago
- Location
- Brussels
- Type
- Full-time
- Department
- Engineering
- Experience
- 5+ years
- Closing date
- Today
- Source
- CareersPage
Description
Our client, a leading Software, Information and Communication Technologies company, operates internationally (Athens, Brussels, Luxembourg, Copenhagen, Stockholm, London, Nicosia, Hong-Kong, Valetta, etc). Our client is a renowned supplier of IT services to government institutions, multinational corporations, public administrations and multinational companies, research and academic institutes.
Role Overview
Our client currently has a vacancy for an IT Support Engineer (Devops expertise) fluent in English, to offer his/her services as an expert remotely. In the context of the first assignment, the successful candidate will be integrated in the team of the company that will closely cooperate with a major client’s IT team on site.
Job type: Full time/Permanent
Location: EU
Workplace: Remote
Please note that we can consider only EU candidates for this position due to security clearance.
Requirements
- University degree in IT or relevant discipline, combined with minimum 5 years of relevant working experience in IT;
- Minimum 5 years of experience in technical support, site reliability, or DevOps-related roles;
- Experience with systems administration;
- Experience with CI/CD tools (e.g., Jenkins, GitLab CI, GitHub Actions, Azure DevOps);
- Proficiency in scripting languages (Python, Bash, or PowerShell);
- Familiarity with infrastructure-as-code tools (e.g., Terraform, Ansible etc);
- Solid understanding of containers and orchestration (Docker, Kubernetes);
- Experience with cloud platforms (AWS, GCP, or Azure) would be an asset;
- Excellent command of the English language.
Responsibilities
- Provide Tier 2/3 technical support for customers, resolving product and infrastructure-related issues;
- Troubleshoot incidents across application, system, and network layers;
- Manage and improve CI/CD pipelines and automation tools for deployment and monitoring.;
- Write and maintain documentation, runbooks, and knowledge base articles;
- Monitor systems, logs, and alerts to proactively identify issues before they impact customers;
- Participate in an on-call rotation to ensure 24/7 availability of critical systems;
- Contribute to process improvements to enhance reliability, scalability, and support efficiency.
