Enterprise Business Applications Tech Analyst I

Primary Location

Remote

Department

IS Enterprise Business Systems

Shift

Day (United States of America)

Schedule

Full time

Weekly Hours

40

FTE

1

Employee Status

Regular

 

Launch your technology career at Cincinnati Children’s in a role where you’ll help support the systems and applications that keep our organization moving.

As an EBA Technical Analyst I, you’ll gain hands-on experience supporting enterprise applications, solving technical problems, testing system improvements, and working alongside experienced analysts to develop solutions that improve business operations and the employee experience. This is a great opportunity to build your technical skills, learn enterprise systems, and grow your career in a collaborative healthcare technology environment.

JOB RESPONSIBILITIES

Summary

• Analyze, support, maintain, enhance, and help implement technology solutions that improve business operations and the employee experience.
• Work on projects and technical assignments while learning from experienced team members.
• Learn how Technical Analysts and Business Systems Analysts partner with end users to understand business needs and develop effective system solutions.
• Gain hands-on experience with application configuration, enhancements, and production support.

Development

• Assist with analyzing, designing, implementing, and maintaining systems and technical processes.
• Participate in system testing and help create technical documentation.
• Gain exposure to technical reviews and learn how technology solutions are evaluated and implemented.
• Apply established development lifecycle processes to implement and support system solutions.

Production Support

• Provide technical support and help troubleshoot production, application, and process issues.
• Investigate system behavior and error messages while building your technical problem-solving skills.
• Assist with Change Control processes to help ensure system updates and solutions are implemented successfully.
• Monitor system performance and functionality to identify potential issues and opportunities for future enhancements.
• Support department efforts focused on continuously improving the customer experience.

Customer Service

• Provide responsive support to end users and help resolve system and application questions.
• Monitor service-level expectations and escalate issues when additional support is needed.
• Follow established change management policies and procedures.
• Deliver outstanding customer service through timely communication, effective follow-up, and a solutions-focused approach.

Professional Development & Teamwork

• Grow your technical knowledge through cross-training, vendor education, instructional seminars, and department meetings.
• Continue developing your knowledge of Cincinnati Children’s systems, applications, and technology environment.
• Build positive relationships and collaborate effectively with teammates and business partners.
• Contribute to a supportive, team-focused environment while continuing to develop your technical and professional skills.

JOB QUALIFICATIONS

• Bachelor's degree in a related field OR equivalent combination of education and experience
• 0+ years of experience in a related job discipline

At Cincinnati Children’s, we come to work with one goal: to make children’s health better. We believe in a holistic team approach, both in caring for patients and their families, and in advancing science and discovery. We strive to do better and find energy and inspiration in our shared purpose. If you want to be the best you can be, you can do it at Cincinnati Children’s. 

 Cincinnati Children's is: 

• Recognized by U.S. News & World Report as a top 10  best Children's Hospitals in the nation for more than 15 years 

• Consistently among the top 3 Children's Hospitals for National Institutes of Health (NIH) Funding 

• Recognized as one of America’s Best Large Employers  (2025), America’s Best Employers for New Grads (2025) 

• One of the nation's America’s Most Innovative Companies as noted by Fortune 

• Consistently certified as great place to work 

• A Leading Disability Employer as noted by the National Organization on Disability 

• Magnet® designated for the fourth consecutive time by the American Nurses Credentialing Center (ANCC) 

 We Embrace Innovation—Together.  We believe in empowering our teams with the tools that help us work smarter and care better. That’s why we support the responsible use of artificial intelligence. By encouraging innovation, we’re creating space for new ideas, better outcomes, and a stronger future—for all of us.

Comprehensive job description provided upon request.

Cincinnati Children’s is proud to be an Equal Opportunity Employer committed to creating an environment of dignity and respect for all our employees, patients, and families. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, genetic information, national origin, sexual orientation, gender identity, disability or protected veteran status. EEO/Veteran/Disability