Cashier

Description

About Us:  Daytona Lagoon is Daytona Beach’s premier waterpark and family entertainment center. We offer a variety of attractions, including go-karts, mini-golf, a large arcade, laser tag, rock climbing, and more! We are committed to creating a fun and safe environment for our guests and employees. 

Job Overview:  The FEC Cashier is responsible for providing excellent customer service and assisting guests throughout their visit to Daytona Lagoon. This position may work in the cashier, turnstile, cabana and front gate areas and requires employees to be knowledgeable about the park, attractions, operating hours, pricing, and policies. 

Employees in this position are expected to maintain a positive, friendly, and professional attitude while interacting with guests and team members. The role requires strong attention to detail, the ability to multitask, and the ability to remain calm and professional in a fast-paced environment. 

Key Responsibilities:
Customer Service & Cash Handling:

• Greet guests with a positive, friendly, and professional attitude. 
• Provide excellent customer service and create a welcoming experience for all guests. 
• Accurately process cash, credit, and debit transactions for purchases, including tickets,  arcade credits, and food and beverage items. 
• Operate the point-of-sale (POS) system accurately and efficiently. 
• Maintain proper cash control and follow all cash-handling procedures. 
• Answer guest questions regarding attractions, pricing, promotions, operating hours, park  policies, and general information. 
• Provide guests with directions and information regarding the location of attractions,  restrooms, food and beverage locations, and other park amenities. 
• Assist guests with membership or loyalty programs, if applicable. 

Turnstile & Front Gate Responsibilities 

• Work at the park's turnstiles and front gate as assigned. 
• Check tickets, passes, and other required admission credentials. 
• Check in all cabana rentals, escort guests to reserved cabanas and assist with any food/umbrella deliveries. 
• Monitor guests entering the park and ensure proper admission procedures are followed. 
• Conduct bag checks for all guests entering the park in accordance with Daytona Lagoon safety and security procedures. 
• Communicate park rules and safety requirements to guests when necessary. 
• Maintain a professional and courteous demeanor when addressing guest questions or concerns at the entrance. 
• Assist guests with questions regarding attraction locations, operating hours, pricing, and park policies. 
• Immediately notify management of any prohibited items, safety concerns, guest incidents, or other issues. 

Guest Safety:

• Help ensure guests are following park rules and safety procedures. 
• Remain alert and aware of surroundings while working in guest-facing areas. 
• Immediately report accidents, safety concerns, suspicious activity, or operational issues to management. 
• Follow all Daytona Lagoon safety, security, and emergency procedures. 

Operational Support: 

• Assist with maintaining cleanliness and orderliness throughout the center, including admissions areas, turnstiles, front gate, and common areas. 
• Maintain inventory organization and restocking in all retail areas. 
• Report equipment or facility issues to management or the appropriate department. 
• Assist with opening and closing duties as assigned. 
• Help maintain an organized and welcoming environment for guests. 

Team Collaboration 

• Work closely with other team members and departments to ensure smooth park operations. 
• Communicate effectively with coworkers and management. 
• Assist other areas of the park when needed and as directed by management. 
• Maintain a positive and professional attitude when working with both guests and team members.  

Requirements

Qualifications: 

• Previous cashier or customer service experience preferred.
• Previous experience operating a POS system preferred.
• Basic math skills and the ability to accurately handle cash and process transactions. 
• Strong communication and interpersonal skills. 
• Ability to provide friendly, professional, and enthusiastic customer service. 
• Ability to learn and confidently communicate information about park attractions, pricing, operating hours, and policies. 
• Ability to remain calm and professional when dealing with difficult guests or busy situations. 
• Ability to follow safety, security, and bag-check procedures. 
• Must be dependable, punctual, and able to work well as part of a team. 
• Previous experience in a recreational, entertainment, amusement park, waterpark, or similar environment is a plus. 

Physical Requirements 

• Ability to stand and walk for extended periods of time. 
• Ability to sit when assigned to a cashier station. 
• Ability to lift and carry light to moderate weight, including supplies and equipment. 
• Ability to work indoors and outdoors in varying weather conditions. 
• Ability to perform repetitive tasks associated with cashiering, admissions, and guest service.