Erfaren WFM Specialist til Traffic & Operational Excellence i Nordeas kontaktcenter
Finanskandidaten
- Location
- Taastrup
- Department
- Operations
Description
We are looking for an experienced and analytically strong Workforce Management specialist to help strengthen and develop WFM in Customer Service DK. This is an opportunity for you to take a key role in forecasting, capacity planning and workforce planning, while translating complex data into clear recommendations that support both customer experience and efficient operations. You will join highly skilled professionals working in a fast-paced and evolving environment. About our team Meet the Traffic & Operational Excellence team in Customer Service DK. We are responsible for the end-to-end daily operations of the contact centre, including workforce management, technical platforms, data and reporting, as well as day-to-day Traffic Tower operations. Our team supports management and the customer-facing organisation with insights, planning and operational recommendations. We work closely with stakeholders across the organisation and the Nordic countries. In 2027, we will migrate to G...