Associate IT Expert – Hardware Supply Chain Management & Logistics

NAXCON GmbH, headquartered in Weil am Rhein with additional offices, including Stuttgart, is one of Germany's leading engineering and IT service providers.

Our experts possess extensive expertise in software and hardware development, modern electronics, and cutting-edge technologies such as Artificial Intelligence (AI).

In addition to delivering high-quality engineering solutions for our customers, we are passionate about driving our own innovation projects as well as research and development activities. Renowned companies from a wide range of industries place their trust in our expertise, reflecting the outstanding knowledge, professionalism, and commitment of our engineers.

Position: Associate IT Expert – Hardware Supply Chain Management & Logistics

Location: Munich, Germany

Type: Full-time/60% Remote

Project Overview

We are seeking an Associate IT Expert to support Order Management activities within a Hardware Supply Chain Management & Logistics environment.

The role involves coordinating, processing, and monitoring orders for IT hardware components throughout the entire operational logistics chain. The successful candidate will ensure efficient order execution, accurate documentation, timely coordination with internal teams and external logistics partners, and continuous improvement of order management processes.

Tasks and Responsibilities

• Create, process, monitor, and track orders for IT hardware components.
• Plan and coordinate incoming orders on a daily, weekly, and monthly basis.
• Manage and coordinate logistical activities across the entire operational supply chain.
• Ensure accurate processing and tracking of transport orders and material movements.
• Maintain and archive order-related documentation for IT hardware rollouts, rollbacks, and relocations.
• Prepare operational reports on order volumes, processing status, and order fulfillment.
• Monitor order progress, identify discrepancies, and support timely problem resolution.
• Coordinate with internal departments, customers, and external logistics partners via telephone and other communication channels.
• Handle logistics-related inquiries, complaints, and order discrepancies.
• Perform plausibility checks and support the resolution of logistical issues.
• Support warehouse inventory counts, stock reconciliations, and clarification of inventory discrepancies.
• Identify and recommend continuous improvement measures for order management processes, tools, and workflows.
• Ensure accurate data maintenance and compliance with established operational procedures.

Requirements

Education and Technical Qualifications

• Completed commercial or technical vocational training, supported by a recognized qualification or examination certificate.
• Initial professional experience in logistics and business administration-related activities.
• Knowledge of enterprise resource planning and inventory management systems.
• Experience with SAP MM and SAP SD, particularly for order processing, materials management, and transport order monitoring.
• Good knowledge of Microsoft Office applications, including:
• Excel
• Word
• PowerPoint
• Outlook
• Visio
• Understanding of logistics operations, material flows, procurement processes, and order management.

Language Requirements

• German: C1 level (CEFR).
• English: B1 level (CEFR).

Language proficiency must be supported by appropriate documentation unless the language is the candidate's native language.

Professional Experience

Candidates must demonstrate:

• At least 1 year of professional experience in logistics and business-related activities, including demand planning, procurement support, and order creation in ERP systems.
• At least 1 year of experience in logistics order processing and coordination, including the creation, processing, monitoring, and coordination of orders and related logistical activities.
• At least 1 year of experience in logistics problem management, including communication with customers and logistics partners, complaint handling, discrepancy resolution, and plausibility checks.

Relevant experience must be continuous and demonstrable, involving regular and substantial professional responsibilities in the respective areas.

Soft Skills

• Strong teamwork and collaboration skills.
• Professional and respectful communication style.
• Good verbal and written communication abilities.
• Ability to work independently and manage assigned responsibilities.
• Strong organizational and coordination skills.
• Structured, accurate, and reliable working approach.
• Analytical thinking and practical problem-solving skills.
• Customer- and service-oriented mindset.
• Ability to manage multiple orders and priorities simultaneously.
• Proactive attitude toward process improvement and operational efficiency.

Additional Requirements

• Willingness to undertake occasional business travel, up to 5% of working time.
• Availability for a hybrid working model with approximately 60% remote work.
• Eligibility to meet applicable project-specific security screening and compliance requirements.
• Ability to provide documentation supporting professional qualifications, language proficiency, and relevant experience.

Required Documentation

Candidates should be able to provide:

• An up-to-date CV detailing relevant professional experience.
• Evidence of completed vocational training.
• Employment references or certificates confirming the required professional experience.
• Relevant technical or professional certificates, where applicable.
• Proof of German and English language proficiency, where required.
• Project references, if requested, including the project sector, title, description, duration, and responsibilities performed.

What we offer:

• International Working Environment: Join a diverse and multicultural team where people from different backgrounds and cultures collaborate to achieve outstanding results.
• German Language Development: Whether you are a beginner or an advanced speaker, we provide a supportive environment to help you improve your German language skills.
• Dedicated Point of Contact: You will have a personal contact within the company who will support and guide you throughout your employment.
• Professional Growth: Our engineers have the opportunity to work on exciting projects across different industries, continuously expanding their expertise and developing new skills.
• Regular Team Events: We organize regular company events to strengthen team spirit, encourage collaboration, and create a positive working atmosphere.
• Competitive Compensation: We value our employees and offer an attractive compensation package that reflects your qualifications, experience, and performance.