OnBase Team Lead

Hours of Work :

40

Days Of Week :

5

Work Shift :

8X5 Day (United States of America)

Job Description :

OnBase Team Lead

Position Summary

The OnBase Team Lead is responsible for the strategic administration, development, integration, support, and optimization of Methodist’s Hyland OnBase Enterprise Content Management Platform. This position serves as the primary technical and functional expert for a mission-critical platform supporting clinical, financial, operational, and administrative workflows across the health system.

The lead partners closely with operational leaders, clinicians, revenue cycle teams, supply chain, human resources, compliance, and information technology teams to design and maintain automated document management and workflow solutions. The role ensures the reliability, security, compliance, and continuous improvement of systems integrated with Epic, Workday, and other enterprise applications.

As a senior technical leader, this position provides guidance on platform architecture, governance, roadmap planning, workflow automation, and best practices while serving as the highest level of escalation for complex issues and enhancement requests.

 

Essential Duties and Responsibilities

Enterprise Platform Administration

• Serve as the primary administrator for the Hyland OnBase platform.
  
• Manage system configuration, security, licensing, upgrades, patching, and overall platform health.
  
• Monitor system performance, capacity, availability, and scalability.
  
• Develop and maintain system architecture documentation, configuration standards, and operational procedures.
  
• Establish governance practices to ensure consistency across all OnBase solutions.
  

Workflow Automation and Solution Development

• Design, develop, implement, and support OnBase workflow solutions that improve operational efficiency and reduce manual processes.
  
• Configure and support document imaging, electronic forms, workflow automation, case management, and records management solutions.
  
• Develop custom integrations, scripts, and automation solutions as needed.
  
• Lead requirements gathering, solution design, testing, and deployment activities.
  

Epic and Workday Integration Support

• Support and optimize integrations between OnBase and Epic for clinical documentation, patient records, physician workflows, and other healthcare functions.
  
• Support integrations with Workday for employee records, human resources documentation, financial processes, and business operations.
  
• Coordinate with application teams to ensure seamless data flow and system interoperability.
  
• Participate in enterprise integration planning and future-state architecture initiatives.
  

Clinical and Operational Support

• Support document management and workflow solutions related to:
  • Patient records and clinical documentation
    
  • Physician credentialing and provider records
    
  • Revenue cycle and billing operations
    
  • Accounts payable and invoice management
    
  • Supply chain operations
    
  • Human resources documentation
    
  • Compliance and regulatory record retention
    
• Partner with department leaders to identify opportunities for workflow optimization and automation.
  

Security, Compliance, and Records Management

• Ensure compliance with HIPAA, organizational policies, record retention requirements, and applicable regulatory standards.
  
• Maintain security access models, audit capabilities, and governance controls.
  
• Support internal and external audits related to document management and information governance.
  
• Develop and maintain disaster recovery and business continuity procedures for the platform.
  

Leadership and Strategic Planning

• Serve as the organization's subject matter expert for OnBase technologies and capabilities.
  
• Provide technical leadership and mentoring to analysts and project teams.
  
• Evaluate emerging Hyland technologies and recommend strategic enhancements.
  
• Develop roadmaps for platform growth and modernization.
  
• Lead major system upgrades, migrations, and enterprise initiatives.
  

Vendor Management

• Serve as the primary liaison with Hyland Software and third-party vendors.
  
• Coordinate support cases, enhancement requests, and escalation activities.
  
• Manage vendor relationships and licensing considerations.
  
• Stay current on product enhancements, industry best practices, and healthcare technology trends.
  

Required Qualifications

• Bachelor's degree in Information Technology, Computer Science, Healthcare Informatics, Business Administration, or related field; equivalent experience may be considered.
  
• Five (5) or more years of experience administering, developing, and supporting Hyland OnBase solutions.
  
• Experience supporting document imaging, workflow automation, and content management systems in a healthcare environment.
  
• Experience with enterprise application integrations.
  
• Strong understanding of healthcare operations, business processes, and regulatory requirements.
  
• Demonstrated experience leading enterprise projects and collaborating with cross-functional stakeholders.

 

Preferred Qualifications

• Hyland OnBase Certifications.
  
• Experience supporting Epic-integrated OnBase solutions.
  
• Experience supporting Workday-integrated document management solutions.
  
• Healthcare provider or hospital experience.
  
• SQL development and database administration experience.
  
• Experience with API integrations, web services, and automation technologies.
  
• Experience with records management and information governance programs.
  
• Prior leadership or team lead experience.

 

Knowledge, Skills, and Abilities

• Expert-level knowledge of Hyland OnBase architecture and functionality.
  
• Advanced understanding of workflow automation and business process optimization.
  
• Strong analytical and problem-solving skills.
  
• Ability to translate complex technical concepts into business-focused solutions.
  
• Strong project management and organizational skills.
  
• Exceptional customer service and relationship-building abilities.
  
• Effective communication skills with executives, clinicians, operational leaders, and technical teams.
  
• Ability to influence organizational strategy regarding enterprise content management and workflow technologies.
  

Impact of Position

This role supports a mission-critical platform that directly influences patient care, operational efficiency, revenue cycle performance, regulatory compliance, physician operations, human resources, and supply chain management. The expertise of the OnBase System Administrator helps ensure that key clinical and business information is captured, secured, available, and actionable throughout the organization.

Methodist Health System is a faith-based organization with a mission to improve and save lives through compassionate, quality healthcare. For nearly a century, Dallas-based Methodist Health System has been a trusted choice for health and wellness. Named one of the fastest-growing health systems in America by Modern Healthcare, Methodist has a network of 12 hospitals (through ownership and affiliation) with nationally recognized medical services, such as a Level I Trauma Center, multi-organ transplantation, Level III Neonatal Intensive Care, neurosurgery, robotic surgical programs, oncology, gastroenterology, and orthopedics, among others. Methodist has more than two dozen clinics located throughout the region, renowned teaching programs, innovative research, and a strong commitment to the community. Our reputation as an award-winning employer shows in the distinctions we’ve earned:

• Great Place to Work Certified 2026-2027

• Glassdoor’s Best Places to Work 2025 & 2026

• Glassdoor’s Best Places to Work in Healthcare, Biotech & Pharma 2026

• TIME’s Best Companies for Future Leaders 2025 & 2026

• Newsweek’s America’s Most Admired Workplaces 2026

• Glassdoor’s Best-Led Companies 2025

• Fortune Best Workplaces in Health Care 2025

• Military Friendly Gold Employer 2025

• Becker’s Hospital Review 150 Top Places to Work in Healthcare 2025

• Newsweek’s Americas Greatest Workplaces 2025