Grocery Operations Lead

Location

Barwa, Qatar

Department

Operations

Seniority

Lead

Experience

5+ years

Education

Bachelor

Source

Keka

Description

🚀 Welcome to Your Next Adventure!

Join Snoonu as a Grocery Operations Lead, where you will oversee the daily operations of the grocery business, ensuring operational efficiency, service excellence, and consistent execution across all grocery operations. You will lead operational teams, optimize processes, monitor performance, and collaborate with cross-functional stakeholders to deliver an exceptional experience for customers, partners, and employees.

The role oversees the daily activities of grocery pickers, quality checkers, and dispatch teams, managing resources across multiple branches to improve on-ground throughput, reduce bottlenecks, and ensure SLA compliance.

🛠 What You’ll Get Your Hands On:

• Lead the day-to-day operations of the Grocery business, ensuring smooth execution and achievement of operational targets.
• Monitor operational KPIs, identify performance gaps, and implement action plans to improve efficiency, productivity, and service quality.
• Supervise and support Operations Supervisors, Team Leads, and operational staff while fostering a high-performance culture.
• Collaborate with Commercial, Supply, Fleet, Customer Experience, Product, and Finance teams to resolve operational challenges and improve workflows.
• Monitor order fulfillment, inventory availability, and operational capacity to ensure service level agreements (SLAs) are consistently achieved.
• Analyze operational data and prepare performance reports, providing actionable recommendations to improve business performance.
• Lead operational improvement initiatives by identifying process optimization opportunities and implementing best practices.
• Ensure compliance with Snoonu's operational policies, food safety standards, quality requirements, and health and safety regulations.
• Manage operational escalations and customer-impacting issues by conducting root cause analysis and implementing corrective actions.
• Support workforce planning, shift scheduling, and resource allocation to meet operational demand and business growth.
• Oversee specific daily operational activities including picking, quality control (QC), and dispatch teams across multiple branches.
• Drive process improvements and automation specifically aimed at enhancing preparation speed, order accuracy, and reducing driver wait times.
• Coach, mentor, and develop team members by providing regular feedback, training, and performance support.
• Promote a culture of accountability, collaboration, continuous improvement, and operational excellence across the Grocery Operations team.

🧙‍♂️ The Magic You Bring

• Bachelor's degree in Business Administration, Operations Management, Supply Chain, Logistics, Retail Management, or a related field.
• 5–7 years of experience in grocery operations, retail operations, warehouse operations, logistics, or quick-commerce, including leadership experience.
• Strong knowledge of end-to-end order fulfillment, including picking, quality control, and dispatch processes.
• Strong understanding of operational performance management, inventory control, workforce planning, and service delivery.
• Excellent leadership, communication, and stakeholder management skills with the ability to lead cross-functional operational teams.
• Strong analytical and problem-solving skills with experience interpreting operational data and driving performance improvements.
• Advanced proficiency in Microsoft Office (Excel, Word, PowerPoint) and familiarity with operational dashboards and reporting tools.
• Experience working in grocery retail, e-commerce, marketplace, or quick-commerce operations is highly preferred.
• Ability to thrive in a fast-paced environment while managing multiple priorities and operational initiatives.

Inside Snoonu’s Universe

Snoonu is Qatar’s homegrown Super App, reinventing daily life with blazing-fast delivery, shopping, and more – all in one place. Powered by tech, driven by a global team, and obsessed with making life easier.

The Dream We’re Chasing

To be the first Qatari Ultra App that propels the region and its community through innovation and technology. We have global ambitions where what we do surpasses norms and limitations every time.

The Quest We’re On

To radically transform how people live by leveraging technology to connect them with endless possibilities.

Our Everyday Superpowers

Be Customer Obsessed: “Focus on the customer and all else will follow.”

Act with Integrity: “We are honest, ethical, and trustworthy in everything we do.”

Be Curious and Creative: “We constantly innovate and create solutions to bring a lasting positive impact.”

Lead by Example and Take Ownership: “Be the change you want to see and take ownership.”

Work Smart and Deliver Results: “You can do more by doing less, better, and faster.”

It's All About People: “Be a team player; together we are stronger.”

Real Builders Ship: “We turn ideas into products, plans into action, and challenges into opportunities.”

Perks & Worklife Magic At Snoonu

🌐 Global Vibes – Collaborate with a worldwide crew.

🧠 Brain Boosters – Learning budgets, access to courses, and tools for your growth.

🚒 Builder’s Playground – Own your tasks, own your path! We’re big on autonomy.

🏝️ Flexible Time Off – We take recharging seriously. Generous leave and wellness policies.

🛠️ Agile Everything – Scrum isn’t a buzzword here. It’s how we roll, from product to ops.

Great Place to Work® Certified

We’re certified as a Great Place to Work®, a recognition that celebrates a culture we’ve built together where people come first, always. This certification reflects our commitment to creating a workplace where everyone feels valued, empowered, and inspired to do their best work.

Certified for Excellence

Our ISO 9001:2015 and ISO 45001:2018 certifications demonstrate our dedication to world-class quality and a safe, supportive workplace, reinforcing our promise to deliver exceptional service while prioritizing the wellbeing of our people.

Beyond the Code: Giving Back Matters

We don’t just build apps. We’re committed to doing business sustainably and giving back to the community that fuels us. From eco-conscious practices to CSR projects, we’re always finding ways to do better—and we invite you to be a part of that mission.

Diversity Isn’t Just a Buzzword

At Snoonu, fairness and inclusion are the foundation of everything we do. We’re proud to be an equal opportunity workplace that welcomes people from every walk of life. Be bold. Be you. Thrive here.

Let’s Build the Future Together

Apply now to join a team where your contributions spark a change and your voice is heard. Let’s make some magic together.

Stay in the loop—connect with us on LinkedIn!

Skills