IT ADVANCE TECHNICAL SPECIALIST

IT Advance Technical Specialist Job Responsibilities

The Louisiana Supreme Court Information Technology Department is seeking an experienced IT Specialist to support end users, judges, and core infrastructure across the Supreme Court and lower courts statewide.  This is a hands-on generalist role. The specialist provides desktop and application support, delivers computer training to court employees and judges, and supports the Court's infrastructure, including network switches, servers, virtualization, backups, and storage. The position works closely with IT Department staff and travels periodically to courts around the state.

Job Duties

End-User and Court Support

• Assist courts and judges with installation, configuration, and ongoing usability of system hardware and software.
• Verify functionality of hardware and software components.
• Troubleshoot hardware and software issues in person, remotely, and by phone.
• Assist courts and judges with computer problems and answer their questions.
• Determine system utilization requirements by researching and testing systems.
• Ensure operation of equipment by completing preventive maintenance, following manufacturer instructions, troubleshooting malfunctions, calling for repairs, maintaining equipment inventories, and evaluating new equipment and techniques.

Infrastructure Support

• Network switches: Configure, maintain, and troubleshoot managed network switches, including VLANs, port configuration, firmware updates, and basic connectivity diagnostics at the Supreme Court and lower court locations.
• Servers: Install, configure, patch, and monitor physical and virtual servers (Windows Server and related services such as Active Directory, DNS, DHCP, and file and print services).
• Virtualization: Administer the virtualization environment (e.g., VMware vSphere or Microsoft Hyper-V), including provisioning virtual machines, managing resources, applying updates, and monitoring host performance.
• Backups: Manage and monitor backup jobs, verify backup integrity, perform test and production restores, and support disaster recovery and business continuity procedures.
• Storage management: Administer SAN/NAS storage, including allocating volumes, monitoring capacity and performance, managing file shares and permissions, and planning for growth.
• Document infrastructure configurations, procedures, and changes, and follow change management practices.
• Monitor systems and respond to alerts, outages, and performance issues; escalate as appropriate.
• Support security practices, including patch management, access controls, and protection of confidential court data.

Training

• Conduct computer training needs assessments by collecting information on work procedures, workflow, and reports, and by understanding job-specific functions and tasks.
• Design computer training manuals by identifying information needs, using desktop publishing, submitting initial versions for review, and revising and editing final copy.
• Conduct training classes covering job-specific, court-specific, and general software applications and personal computer use.
• Evaluate the effectiveness of training as it applies to specific job functions.

General

• Maintain quality service by establishing and enforcing organization standards.
• Maintain technical knowledge by attending educational workshops and reviewing publications.
• Contribute to team effort by accomplishing related results as needed.
• Participate in after-hours maintenance windows and on-call support as needed.

Skills and Qualifications

Required

• Bachelor's degree in Information Technology, Management Information Systems, Computer Science, or a related field.
• Minimum of five years of progressive IT experience, including both end-user support and systems or network administration.
• Valid Louisiana driver's license and ability to travel regularly throughout Louisiana.

Preferred

• Experience supporting courts, government agencies, or other public-sector organizations.
• Experience with network monitoring, patch management, and endpoint management tools.

Core Competencies

Technical leadership, training management, self-development, self-confidence, dealing with complexity, and the ability to communicate technical concepts effectively to a varied audience.

Working Conditions

• Travel is an essential element of this position. The specialist will travel on a periodically basis to courts around the state, which may include overnight stays.
• Occasional work outside normal business hours is required for maintenance windows, system upgrades, and urgent outages.
• Must be able to lift and move computer and network equipment up to 50 pounds and work in server rooms and network closets.

EOE M/V/F/D