Protection Case Worker

The International Rescue Committee (IRC) responds to the world's worst humanitarian crises, helping to restore health, safety, education, economic wellbeing, and power to people devastated by conflict and disaster. Founded in 1933 at the call of Albert Einstein, the IRC is one of the world's largest international humanitarian non-governmental organizations (INGO), at work in more than 40 countries and 29 U.S. cities helping people to survive, reclaim control of their future and strengthen their communities. A force for humanity, IRC employees deliver lasting impact by restoring safety, dignity and hope to millions. If you're a solutions-driven, passionate change-maker, come join us in positively impacting the lives of millions of people world-wide for a better future.

Job Overview: The Protection Case Worker will be responsible for the implementation of Comprehensive Protection Case Management for people at Heightened risks. The Case Worker will be supervised by the Protection Senior Case Management Officer to ensure qualitative and effective case management.

Major Responsibilities:

Individual Case Management:

• Conduct household visits and center-based interviews to assess the needs of clients and families.
• Work with identified clients and families to develop and implement an action plan in accordance with their needs, capacities and goals.
• Discuss identified clients’ choices and options available, including seeking out alternatives when the services needed are not available, and actively involve clients and/or families in decision making that will affect them.
• Assess risk and support clients and families to understand risks relevant to their situation.
• Link clients and families with support groups and networks, and other community-based resources, as appropriate.
• Identify and receive referrals regarding clients and families (including carers) with specific needs who are detected during registration, psychosocial, outreach and other activities (for example, through Refugee Outreach Volunteers).
• Provide information to clients and families about their rights and entitlements, including what services are available (including beyond the scope of services provided by IRC).
• Ensure appropriate monitoring, review and follow up of the services provided to cases.
• Ensure complete and updated documentation related to each individual case.
• Determine if and when it is appropriate to discontinue follow up to clients and families (case closure).
• Be accountable to individuals, families and communities for the services they provide.
• Directly provide psychosocial counseling and support the coordination of provision of services by other specialized service providers in accordance with the needs of individuals and families. 

Data management and reporting:

• Manage, file and store data, ensuring the confidentiality of the information collected and the services provided.
• Prepare and submit weekly and monthly work plans in a timely manner for the Case Management Officer’s validation.
• Support the implementation of monitoring and evaluation tools and report on problems in the implementation of the program.
• Participate in weekly reporting and planning meetings to ensure adherence to standards of care, quality case management and reporting requirements.

Coordination and representation:

• Contribute to the maintenance of an up-to-date service mapping of the service providers operating in the area and take proactive steps to remain informed about the available services.
• Receive cases referred from other agencies (following case allocation by the Case Management Officer). Provide feedback of actions taken to other agencies, when necessary and appropriate in light of confidentiality requirements.
• Lobby on behalf of individuals and families to access services and support individuals and families to effectively represent their views, needs and capacities in all meetings affecting them.

Key Working Relationships:

• Reports to: Protection Senior CM Officer
• Indirect Reporting: Field Senior Manager
• Internal contacts: Other members of the CP team and other IRC programs on the field  
• External contacts: Local partner
• Day-to-day operational reporting to: Senior Field Manager

Job Requirements:

Work Experience:

• 2 to 3 previous work experience in case management is mandatory.
• Experience working with refugee population is preferred.
• Experience in working in a cross-cultural environment is preferable

Demonstrated Skills and Competencies:

• Ability to maintain confidentiality, respect, non-discrimination and safety of beneficiaries at all times.
• Good communication skills.
• Excellent interpersonal and problem-solving skills, creativity and flexibility.
• Strong team spirit, comfortable in a multi-cultural environment.
• Flexibility in working overtime when needed and ability to handle pressure well.
• Good computer skills (Microsoft Word and Excel).
• Good reporting skills

Education:

• University degree in social work, psychology, or related preferable

Language Skills:

• Fluency in Arabic required, ability to communicate and write clearly in English.

Working Environment:  

• Located in Bekaa, the working environment will be a combination of standard office (20%) and field-based (80%).

Professional Standards: All International Rescue Committee workers must adhere to the core values and principles outlined in IRC Way - Standards for Professional Conduct. Our Standards are Integrity, Service, Equality and Accountability. In accordance with these values, the IRC operates and enforces policies on Safeguarding, Conflicts of Interest, Fiscal Integrity, and Reporting Wrongdoing and Protection from Retaliation. IRC is committed to take all necessary preventive measures and create an environment where people feel safe, and to take all necessary actions and corrective measures when harm occurs. IRC builds teams of professionals who promote critical reflection, power sharing, debate, and objectivity to deliver the best possible services to our clients.

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