Front Desk Receptionist

About Us

Wettermark Keith is a rapidly growing national personal injury firm. We pride ourselves on our integrity, professionalism, and commitment to excellence. At Wettermark Keith, we understand that our work extends far beyond the courtroom. We engage with people during some of the most challenging times of their lives – moments filled with uncertainty, fear, and stress. Our clients come to us in the aftermath of tragic accidents, seeking not just legal representation, but a beacon of hope for their future.

Position Summary

Wettermark Keith is seeking an experienced, highly professional, and personable Front Desk Receptionist to serve as the first point of contact for our firm. This individual will play an important role in creating a positive first impression for clients, visitors, attorneys, and staff.

The ideal candidate will have prior experience managing a multi-line telephone system in a professional office environment, excellent communication skills, and the ability to remain organized and composed in a fast-paced setting. This position requires someone who takes pride in providing exceptional customer service while maintaining a professional and welcoming front office.

This is a full-time, in-person position in our Birmingham office. Compensation includes a competitive hourly salary, commensurate with experience and benefits. 

Essential Duties and Responsibilities

• Serve as the first point of contact for all incoming visitors, clients, and guests, ensuring a professional and welcoming experience.
• Answer, screen, and direct incoming calls using a multi-line telephone system in a courteous and efficient manner.
• Manage multiple incoming calls simultaneously, ensuring calls are answered promptly and appropriately routed.
• Take accurate messages and ensure they are delivered to the appropriate individuals in a timely manner.
• Greet and assist clients and visitors upon arrival, notifying the appropriate attorney or staff member of their arrival.
• Maintain a professional and organized reception area at all times.
• Assist with scheduling conference rooms and coordinating visitor appointments as needed.
• Receive incoming mail and deliveries.
• Provide general administrative and clerical support to office personnel as needed.
• Maintain confidentiality when handling client information and other sensitive firm matters.
• Demonstrate professionalism, dependability, and a positive attitude in all interactions.

Required Qualifications and Experience

• Previous experience as a receptionist, front desk coordinator, or administrative professional in a professional office environment.
• Demonstrated experience operating and managing a multi-line telephone system is required.
• Excellent verbal and written communication skills.
• Strong customer service and interpersonal skills.
• Professional appearance, demeanor, and telephone etiquette.
• Ability to multitask, prioritize responsibilities, and work efficiently in a fast-paced environment.
• Strong organizational skills and attention to detail.
• Ability to exercise discretion and maintain confidentiality.
• Proficiency in Microsoft Office and general office technology.
• Reliable, punctual, and able to work independently as well as part of a team.

Ideal Candidate

The ideal candidate is approachable, dependable, and service-oriented. They understand the importance of making a strong first impression and can confidently manage a busy reception area without becoming overwhelmed.

This individual should possess a natural ability to communicate professionally, handle competing priorities, anticipate office needs, and represent Wettermark Keith with the highest level of professionalism.

Work Environment

This is an in-office position in a professional law firm environment. The role requires consistent interaction with clients, visitors, attorneys, and administrative staff.