Reefer Customer Support Specialist

Join Our Growing Team at Charger Logistics!

Charger Logistics is a world-class asset-based carrier with locations across North America. We are currently looking for a Bilingual Customer Service Representative to support our refrigerated transportation accounts, ensuring smooth operations and an excellent customer experience.

If you have a background in customer service, logistics, or transportation and enjoy working in a fast-paced environment, we'd love to hear from you!
Work Schedule:

Afternoon shift: Monday to Friday - 3pm - 11pm alternate weekends CST

Responsibilities:

• Provide customer service and support to clients, maintaining clear and professional communication.
• Monitor shipments and provide timely updates regarding pickup and delivery statuses.
• Coordinate with internal departments to ensure shipments meet customer requirements.
• Follow up on shipment delays, operational issues, and service-related concerns.
• Handle customer inquiries, requests, and escalations in a timely and professional manner.
• Maintain accurate shipment information and updates in internal systems.
• Monitor temperature-controlled shipments and ensure compliance with customer-specific requirements.
• Proactively identify potential issues and coordinate appropriate solutions.