(Bilingual – English/Spanish) Customer Service - Donor Support Technician

The Opportunity

Responsible for preparing the donor, donor area and equipment for the pheresis processors.

You will report to the Assistant Center Manager.

The Role

• Prepares the autopheresis machine for the pheresis process. 

• Monitor the donor and the pheresis process, responds to specific alarms or signals that may occur during the process. 

• Disconnect the donor when the process is complete. 

• Maintain alertness and awareness to any reaction donor may have during or after the pheresis process and notifies appropriate staff. 

• Use Personal Digital Assistant (PDA) to record incidents that occur during the pheresis process, such as machine alerts and alarms, volume variances and donor adverse events. 

• Use PDA to link equipment and soft goods used in the pheresis process to the appropriate donor. 

• Alerts Group Leader or Supervisor of donor flow issues. 

• Ensure the accurate recording of donor data in the electronic donor information management system as outlined in the Standard Operating Procedures (SOPs).  

• Understand the policies and procedures associated with hyper immune programs at the center if applicable. 

• Maintain clean efficient work environment, and ensures sufficient operating supplies and forms are available as needed. Follows all Health Safety & Environmental (HSE) and Occupational Safety and Health Administration (OSHA) policies and procedures. Promotes safety in all actions. 

• Maintain confidentiality of all personnel, donor and center information. 

• May be cross-trained in other areas to meet the needs of the business. 

• Bilingual skills may be required, at the discretion of the organization, to meet the needs of the business. 

• Perform job-related duties as assigned. 

Your skills and experience

Education

High school diploma or equivalent required 

Experience 

• Minimum of three (3) months’ work experience, preferably in medical or health provider environment or equivalent combination of education and experience

• Will perform basic math calculations

Preferred Qualifications

• English/Spanish bilingual communication skills are highly preferred, with the ability to effectively communicate with and support a diverse donor population.

• Previous experience in a medical, healthcare, customer service, or donor-facing environment is preferred.

• Strong interpersonal and communication skills with the ability to interact professionally and compassionately with donors.

Working Conditions

(physical & mental requirements) 

• Understand, remember and apply oral and/or written instructions

• Understand and follow basic instructions and guidelines

• Must be able to see and speak with customers and observe equipment operation.  

• Occasionally perform tasks while standing and walking up to 100% of time  

• Reach, bend, kneel and have high level of manual dexterity  

• Occasionally be required to lift and carry up to 25 pounds

• Fast paced environment with frequent interruptions

• Frequently exposed to hazardous chemicals, extreme temperatures and to blood borne pathogens · Required to wear Personal Protective Equipment while performing specific tasks or in certain areas

• Required to work overtime and extended hours to support center operational needs