Rep Coordinator

WOW OUR CUSTOMER | MINNESOTA NICE CUSTOMER SERVICE. IT'S A THING.

THE OPPORTUNITY

Love solving problems, helping people, and keeping a lot of moving pieces on track? This role is right in the middle of the action.

As a Customer Service & Sales Support Coordinator, you'll support our Resort and College/Licensed businesses, serving as a key connection between our customers, Sales Reps, and internal Lakeshirts teams.

You'll provide MN Nice customer service by answering questions, assisting with orders, responding to special requests, and troubleshooting issues as they arise. You'll work closely with Sales Reps and departments across our World Headquarters to make sure orders are accurate, problems get solved, and our customers get the experience they expect from Lakeshirts.

You're truly the eyes and ears onsite at our World Headquarters, communicating issues, concerns, solutions, and actions while helping keep orders moving from start to finish.

PAY + SCHEDULE

Pay: $19/hour

Shift: Monday-Friday, 9:00 a.m.-5:00 p.m.

Location: Onsite at Lakeshirts World Headquarters in Detroit Lakes, MN. This is not a remote position.

BENEFITS

Lakeshirts offers a fun, creative, and team-driven culture where employees are empowered to grow and thrive. We provide competitive pay with daily pay options, comprehensive insurance benefits, up to 22 paid days off in the first year, profit sharing, a 401(k) plan, and unique perks like an onsite cafeteria, a relaxed dress code and more. Join us and be part of a company that values teamwork, innovation, and making work enjoyable every day!

A TYPICAL DAY | Listen + Think Fast + Take Action + Problem Solve

• Support customers and Sales Reps across our Resort and College/Licensed businesses.
• Analyze and manage orders to identify potential issues, missing information, or questions before they become problems.
• Answer customer and Sales Rep questions and assist with order entry, order changes, pricing, credits, delays, and special requests.
• Work closely with art, production, shipping, accounting, sales, and other internal teams to keep orders moving.
• Troubleshoot in-house issues and follow them through to resolution.
• Help ensure orders are produced correctly and on time.
• Communicate quickly and professionally when problems, changes, or delays arise.
• Balance multiple priorities and interruptions while maintaining strong attention to detail.
• Use good judgment and independent decision-making to resolve day-to-day issues.
• Build strong working relationships with customers, Sales Reps, and teammates.
• Provide courteous, professional, MN Nice service in every interaction.
• Other duties as assigned.

SKILLS | All About the Details + Interruptions Ain't No Thing + People Person

• Previous customer service experience required; customer support, order entry, sales support, or account coordination experience is a plus.
• Strong computer skills, including Microsoft Excel and Access.
• Ability to type at least 50 WPM.
• High school diploma required; some college coursework preferred, but not required.
• Strong written and verbal communication skills.
• Excellent listening, follow-through, and problem-solving skills.
• Ability to work well with customers, Sales Reps, and multiple internal departments.
• Comfortable working in a fast-paced environment with frequent interruptions and changing priorities.
• Reliable, responsible, detail-oriented, and self-motivated.
• Able to take direction while also using reason and good judgment to make decisions independently.

WHY LAKESHIRTS IS THE PLACE YOU WANT TO BE

OUR CULTURE is one-of-a-kind and truly sets us apart. We are proud of our humble beginnings and non-corporate style. We offer a unique atmosphere, unlike any other manufacturer. We work hard to be the best and we seek only committed individuals that will help move our company forward and embrace our values and culture. Lakeshirts | Blue 84 is one of the largest privately owned screenprint manufacturers in the United States, responsible for decorating and distribution of a wide variety of garments for the resort, college and K-12 markets. At our headquarters in Detroit Lakes, MN, we employ over 1000 great people, proudly producing 35,000+ garments daily. It's not just a job but a lifestyle. Our job descriptions help support and guide you in the role you play in making our company successful. LIFE'S BETTER IN A T-SHIRT. IT REALLY IS.

COGNITIVE OR MENTAL REQUIREMENTS OF THE JOB

Employee must be able to see and hear, read and write. Requires good judgment, people-oriented, flexible, organized, diplomatic, reliable, enthusiastic, courteous, helpful, and patient.

PHYSICAL DEMANDS

CONTINUOUSLY: Sit, Reach below shoulder height

FREQUENTLY: Walk, Reach at shoulder height

OCCASIONALLY: Lift, Stand, Carry, Lift under 10 lbs, Carry under 10 lbs, Reach above shoulder height

NEVER: Push, Pull, Climb, Balance, Bend, Twist, Crawl, Reach, Lift 10-24 lbs, Lift 25-50 lbs, Lift over 50 lbs, Carry 10-24 lbs, Carry 25-50 lbs, Carry over 50 lbs

NOTE / DISCLAIMER

This job description is not intended to be all-inclusive and should in no way be considered a contract or guarantee of employment. Employee may perform other related duties as needed based on the ongoing needs of the business. Minnesota is an Employment-At-Will state and implies no specific length of employment.