Front Desk-Guest Service Representative

Job Descriptions - Guest Service Representative

 

Your Responsibilities:

Your responsibility is to make each guest feel welcomed when they enter the hotel. You will oversee check-in and check-out experience is timely and a simple process for every guest. Listening for and responding to guest complaints. Light cleaning of the front desk and lobby area. Assisting in other departments as needed. This shift will primarily be 3pm-11pm with the possibility of a couple 7am-3pm shifts.

Essential Qualifications:

We are looking for someone who is:

• Friendly and customer service orientated.
• Has a positive attitude.
• Interested in team growth, hospitality, and a serving environment.
• Has excellent communication skills.
• Brings an energetic attitude to the work environment.
• A problem solver.
• A team player who works well with others.
• Self-Motivated.
• Able to use math skills pertaining to money
• Have a willingness to participate in service/hospitality training and education.