Dispatcher I

Overview

Summary:

Dispatching involves the coordination of personnel and equipment to ensure efficient and effective communication, delivery, and picking up of resources. Dispatching requires a high level of calculation, coordination, and communication skills. The dispatcher must be able to allocate resources effectively to ensure the safety and success of Dispatch operations. The Dispatcher arrives on time when scheduled

 

Responsibilities

Essential Duties and Responsibilities include the following. Other duties may be assigned.

• Software: Using the Dispatch software, the Dispatcher is responsible for creating, submitting, and processing work/job orders with accurate information as it was provided by the customer. The dispatcher transmits complete and accurate job information from queues into specified templates to send information outbound to internal and external personnel. Using the software provided, the dispatcher monitors battery tank water levels and uses the available resources to create, schedule, communicate, assign, monitor, review, and dispatch the resources required to complete the work.
• Coordination: The dispatcher must coordinate with internal and external personnel to ensure resources are dispatched effectively and efficiently. The dispatcher must also maintain communication with LEG team members, internal departments, and external companies to ensure the resources are deployed in the most effective manner.
• Resource allocation: The dispatcher must allocate resources based on the needs of the situation. They must consider the location, the urgency of the situation, and the available resources.
• Record keeping: The dispatcher must maintain records of all dispatches, including the location, time, and resources dispatched. The dispatcher must also monitor and track the progress of dispatched resources to ensure that they reach their destination as scheduled.
• Safety: The dispatcher must ensure the safety of all personnel involved in dispatching. This includes confirming that all personnel are professionally trained in equipment use and follow all safety protocols.
• Security: The dispatcher must ensure all LEG locations are secured and only the dispatched resources arrive at the locations they are assigned.
• Reporting: The dispatcher must report any incidents or issues related to dispatching to higher-ups in the chain of command. They must also be able to provide accurate and detailed reports to superiors as needed.

Supervisory Responsibilities This job has no supervisory responsibilities.

 

Qualifications

Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 

Education and/or Experience High school diploma or general education degree (GED); no minimum experience required.

 

Language Skills                                                              

Ability to read a limited number of two- and three-syllable words and to recognize similaities and differences between words and between series of numbers.  Ability to print and speak simple sentences.

 

Mathematical Skills                                                     

Ability to add, subtract two digit numbers and to multiply and divide with 10's and 100's.  Ability to perform these operations using units of American money and weight measurement, volume, and distance. 

 

Reasoning Ability                                                          

Ability to apply common sense understanding to carry out simple one- or two-step instructions.  Ability to deal with standardized situations with only occosional or no variables.

 

Computer Skills                                                             

To perform this job successfully, an individual should have basic knowledge of Microsoft Office to include Microsoft Excel, Microsoft Outlook and the ability to learn new software systems.

 

Certificates, Licenses, Registrations

Valid Driver License.

 

Other Skills and Abilities                                                           

Strong interpersonal skills.

Strong time management skills.

Strong communications skills.

Strong attention to detail.

Ability to work in teams.

Ability to work under pressure.

 

Other Qualifications                                                    

Must be able to type a minimum of 45 words per minute.

Bilingual in English and Spanish is a plus.

 

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms and talk or hear. The employee is frequently required to stand. The employee is occasionally required to walk and climb or balance. Specific vision abilities required by this job include close vision.

 

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually moderate.