Senior Account Manager

ARQQA is seeking an experienced Senior Account Manager to manage client relationships, coordinate campaign execution, and ensure the successful delivery of digital marketing services. The ideal candidate combines strong client communication skills with project management, strategic thinking, and the ability to coordinate cross-functional teams while maintaining high standards of client satisfaction.

Key Responsibilities

• Serve as the primary point of contact for assigned clients and build strong, long-term professional relationships.
• Understand client objectives, business priorities, target audiences, and expectations.
• Translate client requirements into clear briefs, deliverables, timelines, and actionable tasks for internal teams.
• Coordinate with Content, Creative, Media Buying, SEO, and Operations teams to ensure smooth campaign execution.
• Manage project timelines, deliverables, approvals, and client feedback throughout the campaign lifecycle.
• Conduct client meetings, prepare agendas, document decisions, and follow up on agreed action items.
• Ensure client requests and changes are communicated clearly and assessed for their impact on scope, resources, and timelines.
• Monitor account performance and coordinate with relevant specialists to identify opportunities for improvement.
• Prepare client reports, presentations, campaign updates, and performance reviews in collaboration with relevant teams.
• Proactively identify client concerns, delivery risks, and signs of dissatisfaction, and escalate significant issues promptly.
• Manage expectations through transparent communication, realistic timelines, and clear explanations of recommendations and limitations.
• Identify opportunities to strengthen client relationships, expand existing accounts, and introduce additional relevant services.
• Maintain accurate account documentation, meeting notes, project records, and communication histories.
• Support account retention by ensuring consistent follow-up, service quality, and alignment with client objectives.
• Coordinate account onboarding and offboarding processes when required.
• Support junior Account Managers through guidance, knowledge sharing, and feedback when needed.

Requirements

• 3+ years of experience in Account Management, Client Services, or a similar role.
• Previous experience in a digital marketing or advertising agency is highly preferred.
• Strong understanding of digital marketing services, including paid media, social media, content, creative production, and SEO.
• Excellent communication, presentation, negotiation, and relationship management skills.
• Strong project management and organizational skills.
• Ability to manage multiple client accounts, competing priorities, and tight deadlines.
• Strong problem-solving skills and the ability to handle client concerns professionally.
• Experience preparing client reports, presentations, meeting notes, and project briefs.
• Ability to coordinate effectively with cross-functional teams and maintain clear accountability.
• Good analytical skills and the ability to understand campaign performance and client business objectives.
• Excellent English communication skills; Arabic is an advantage.

What We’re Looking For

• A client-focused professional who combines strategic thinking with strong execution, takes ownership of client relationships, and works proactively to maintain trust, improve performance, and support account growth.