Quality Assurance Analyst

The Quality Assurance Analyst plays a critical role in claims. This is a full-time position based in Jacksonville, FL.  The Quality Assurance Analyst I supports the execution of the Claims quality program by conducting structured audits and ensuring adherence to established processes and standards. This role builds foundational knowledge of claims handling, compliance requirements, and quality expectations while contributing to consistent, accurate evaluations that protect operational integrity and customer outcomes.

Primary Job Functions:

• Conduct scheduled quality reviews using established audit tools and criteria
• Evaluate associate performance and document findings with accuracy and consistency
• Identify basic trends, errors, and compliance gaps and escalate as appropriate
• Maintain audit records and ensure documentation is complete and up to date
• Participate in calibration sessions to build alignment and understanding of standards
• Communicate audit results to leadership with guidance and oversight
• Support updates to quality documentation and standard operating procedures
• Partner with leadership to address routine quality concerns and follow-up actions

The above cited duties and responsibilities describe the general nature and level of work performed by people assigned to the job. They are not intended to be an exhaustive list of all the duties and responsibilities that an incumbent may be expected or asked to perform.

Minimum Qualifications:

• 1-2 years of claims processing experience, minimum 1 year of automotive repair and diagnosis experience.
• High School Diploma or equivalency required