Lead - Infrastructure Testing Governance & ServiceNow Test Management Product

About Northern Trust

As a global leader in innovative wealth management, asset servicing, asset management and banking services, Northern Trust (Nasdaq: NTRS) is proud to guide the world’s most successful individuals, families, corporations and institutions.

Since 1889, we have aligned our efforts with our three guiding Principles That Endure: Service, Expertise, and Integrity. Together, they reflect the three cornerstones of business conduct which we strive to instill in our employees, whom we call partners, and to provide to our clients and the communities we serve worldwide.

With more than 135 years of financial experience and over 24,000 partners, we serve the world’s most sophisticated clients using leading technology and exceptional service.

Position Summary

We are seeking an experienced and strategic Infrastructure Testing Governance & ServiceNow Test Management Product Lead to drive the evolution of enterprise infrastructure testing practices and own the ServiceNow Test Management platform roadmap.

This role is responsible for defining and governing infrastructure testing processes, ensuring testing controls and quality gates are consistently applied across technology changes, and driving continuous improvement through incident analysis and lessons learned. The individual will serve as the Product Lead for the ServiceNow Test Management Module (TMM), partnering with stakeholders and ServiceNow development teams to translate business requirements into scalable solutions that improve testing effectiveness, traceability, compliance, and operational resilience.

The ideal candidate combines expertise in testing governance, process design, requirements management, ServiceNow product ownership, and cross-functional leadership.

Key Responsibilities

ServiceNow Test Management Product Ownership

• Own the vision, roadmap, and continuous enhancement of the ServiceNow Test Management Module (TMM).
• Gather, document, and prioritize business requirements from testing, engineering, infrastructure, and application teams.
• Translate business needs into functional requirements and user stories.
• Partner closely with ServiceNow developers, architects, and platform teams to design and implement solutions.
• Manage product backlog, feature prioritization, and release planning.
• Drive user adoption and ensure platform capabilities align with evolving organizational needs.
• Establish metrics and reporting to measure platform value and effectiveness.

Infrastructure Testing Governance

• Define, implement, and maintain enterprise infrastructure testing standards, processes, and governance frameworks.
• Ensure testing requirements, controls, and process gates are consistently applied across infrastructure changes.
• Drive adherence to testing policies, validation standards, and governance requirements.
• Establish testing readiness criteria and approval processes for infrastructure changes.
• Partner with change management, engineering, and operational teams to improve testing quality and change success rates.
• Monitor testing compliance and identify areas for process improvement.

Testing Process Leadership

• Lead the development and continuous improvement of testing methodologies, workflows, and operating procedures.
• Standardize testing practices across infrastructure and platform teams.
• Define testing requirements, traceability expectations, and quality metrics.
• Promote automation and efficient validation practices to increase testing coverage and reduce operational risk.
• Ensure testing processes support risk-based decision making and production stability objectives.

Incident Review and Continuous Improvement

• Facilitate post-implementation reviews and incident analysis related to infrastructure changes.
• Identify testing gaps, process weaknesses, and opportunities for improvement.
• Drive corrective and preventive actions resulting from production incidents and testing failures.
• Leverage incident trends and metrics to enhance testing standards, controls, and platform capabilities.
• Establish a culture of continuous improvement and operational excellence.

Stakeholder Engagement

• Collaborate with infrastructure engineering, application teams, platform teams, quality engineering, risk, audit, and change management stakeholders.
• Lead governance discussions and provide recommendations to leadership on testing strategy and process improvements.
• Communicate testing risks, readiness, compliance status, and improvement opportunities to senior stakeholders.
• Influence adoption of enterprise testing standards and best practices.

Required Qualifications

• Bachelor's degree in Computer Science, Information Systems, Engineering, or related field.
• 9+ years of experience in Quality Engineering, Test Management, Infrastructure Testing, Change Management, or related disciplines.
• Experience defining and governing enterprise testing processes and controls.
• Experience gathering and documenting business and functional requirements.
• Experience partnering with development teams to deliver technology solutions.
• Strong understanding of SDLC, testing methodologies, and change management practices.
• Experience leading cross-functional initiatives and driving organizational change.
• Strong analytical, problem-solving, and stakeholder management skills.
• Excellent written and verbal communication skills.

Preferred Qualifications

• ServiceNow Test Management Module (TMM) experience.
• ServiceNow Product Owner or Platform Owner experience.
• Experience with infrastructure change testing and validation.
• Knowledge of enterprise governance, risk, and compliance practices.
• Experience implementing process improvement programs.
• Familiarity with testing automation platforms and reporting solutions.
• Experience working in large-scale enterprise technology environments.

Success in This Role

A successful candidate will:

• Establish a scalable and effective infrastructure testing governance framework.
• Drive adoption and maturity of the ServiceNow Test Management platform.
• Improve testing compliance, traceability, and operational consistency.
• Reduce production risk through stronger testing controls and processes.
• Use incident learnings to continuously improve testing effectiveness.
• Serve as the trusted leader for enterprise testing governance and ServiceNow test management capabilities.

This description should attract candidates who can function as a Product Owner, Business Analyst, Process Owner, Governance Lead, and Testing Strategist all within a single role. That's likely the profile you need given the breadth of ownership you're describing.

Working with Us

As a Northern Trust partner, you will be part of a flexible and collaborative work culture, which has a strong history of financial strength and stability. Movement within the organization is encouraged, senior leaders are accessible, and you can take pride in working for a company committed to an inclusive workplace and assisting the communities we serve.

Philanthropy is deeply rooted in Northern Trust’s history and is an essential element of our culture. Employees around the world give their time and talent to work for the greater good of their communities.

Reasonable Accommodation

Northern Trust is committed to working with and providing adjustments to individuals with health conditions and disabilities. If you need a reasonable accommodation for any part of the employment process, please email our HR Service Center at [email protected], or alternatively you can discuss your individual requirements with the recruiter you are working with.

About Our Pune Office

The Northern Trust Pune office, established in 2016, is now home to over 3,000 employees. The office handles various functions, including Operations for Asset Servicing and Wealth Management, as well as delivering critical technology solutions that support business operations across the globe.

Our Pune team takes our commitment to service to heart. In 2024, they volunteered more than 10,000+ hours into the communities where they live and work. Learn more.