Finance Intern - Utility Billing

Assist with day-to-day finance activities related to finance - utility billing

Assist with utility billing projects including:

Data clean-up for implementation of new finance utility billing system

Answer incoming residential utility billing phone calls, respond to general billing questions, and direct inquiries to appropriate staff when necessary.

Other utility billing projects as needed

Accept and process customer utility payments, including cash, checks, and electronic transactions, following established city procedures, including issuing receipts, maintaining accurate payment records and balancing transactions.

Respond to information requests and provide backup in all areas of finance division.

Compile and analyze financial information to prepare reports, make general ledger entries, and review and verify accuracy of journal entries.

Attend meetings, participate in committees, and represent finance division as needed to other city staff.

Perform other duties as directed.

Must be currently enrolled in post-secondary education in accounting, finance or a related field with a graduation date no later than December 2027.

Previous customer service experience, including assisting customers in person and over the phone.

Previous cash handling, payment processing, or cashiering experience.

Strong verbal and written communication skills, with the ability to provide professional and courteous customer service.

Ability to communicate effectively with people from all cultures and backgrounds.

Basic computer proficiency and experience using Microsoft Office applications or similar software.

Past experience at a governmental entity/non-profit or volunteering experience.