Fire Workforce Specialist

Bend Fire & Rescue relies on accurate workforce information, effective staffing processes, and strong operational support to provide emergency services to the community 24 hours a day, 365 days a year. This position serves as a key resource for workforce administration, timekeeping, personnel processes, reporting, and staffing support. On any given day, you might troubleshoot a complex payroll inquiry, onboard a new employee, build reports for department leaders, research labor agreement questions, or analyze staffing data to help support operational decisions. This role is ideal for someone who enjoys working with both people and data. You’ll need to be equally comfortable analyzing complex information, collaborating with employees and department leaders, asking thoughtful questions, and working through challenging situations to find practical solutions.

This position works closely with Fire leadership, Human Resources, Payroll, Finance, and employees throughout the organization. It serves as a bridge between people, processes, and systems, ensuring workforce information is accurate, employees are supported, and department leaders have the information they need to make informed decisions. We’re looking for someone who takes ownership of their work, anticipates needs, and isn’t afraid to speak up when something needs attention. Success in this role requires exceptional attention to detail, sound judgment, strong interpersonal skills, and the confidence to identify issues, recommend improvements, and advocate for the resources or information needed to be successful.

The position offers opportunities to support the continued evolution of workforce systems, timekeeping processes, reporting tools, onboarding programs, and operational business processes. The successful candidate will have the opportunity to make meaningful improvements that impact employees across the department while helping ensure Bend Fire & Rescue remains ready to serve the community. If you are someone who notices when something doesn’t add up, enjoys untangling complicated issues, builds strong working relationships, and takes pride in making things work better, you’ll find meaningful opportunities to contribute in this role.

• Manage employee timekeeping processes and help ensure pay, leave, and scheduling information is accurate and compliant with policies, labor agreements, and FLSA requirements.
• Serve as a resource for employees, supervisors, and department leadership by researching and resolving workforce, scheduling, payroll, leave, and personnel-related questions.
• Coordinate employee onboarding, personnel changes, and workforce system updates, including accurate and timely entry of information into applicable systems, throughout the employee lifecycle.
• Develop and maintain reports, systems, and workforce metrics that support department planning and decision-making.
• Monitor staffing, schedule and time entry, leave usage, and workforce trends, and identify opportunities for improvement while understanding complex FLSA requirements.
• Maintain and support workforce management, scheduling, timekeeping, and personnel information systems.
• Build effective working relationships with Human Resources, Payroll, Finance, and Fire leadership to ensure workforce processes are accurate, efficient, and consistent.
• Analyze data, identify issues, and recommend and help implement process improvements that enhance service, compliance, and operational effectiveness.
• Support recruitment, promotional processes, employee records management, and other workforce administration activities.
• Prepare information, presentations, and reports for leadership, special projects, budget discussions, and workforce planning efforts.

We're looking for someone who is an analytical and detail-oriented professional who enjoys solving workforce and operational challenges. They are comfortable working with complex personnel, payroll, and staffing information while maintaining a high level of accuracy, professionalism, and confidentiality. They can work independently, build strong relationships with stakeholders, and use data and sound judgment to support informed decision-making.

The Ideal candidate has the ability to:

Minimum Qualifications:

• Associate’s degree or an equivalent combination of education and experience that provides the required knowledge, skills, and abilities as outlined in this job description.
• 2 years’ experience in a similar position and/or performing similar tasks.

• Current and valid driver's license per City policies outlined in the Employee Handbook.

• Ability to communicate effectively and interact professionally with coworkers, supervisors, the public, and other stakeholders to exchange information and provide or receive work direction.
• Manage a high volume of tasks simultaneously, including organizing and prioritizing both personal workload and the work of others.
• Work independently with minimum direction while also working as part of a team and collaborating with others.

• Ability to work with a multicultural workforce, promote an equitable workplace environment, and apply equitable program practices to diverse and complex City services.
• Remain in a stationary position (sitting or standing) for extended periods of time, occasionally stand, walk, stoop, or kneel for extended periods of time.
• Work is generally performed in an office setting with travel required to off-site locations.
• Ability to occasionally travel locally and regionally.

Application Requirements:

To be considered for this position, applicants must have a complete application that includes all of the following items: