- Salary
- $58k+/yr
- Location
- City of Miami, FL, FL
- Type
- Full-time
- Department
- Management
- Education
- Associate
- Closing date
- Today
- Source
- GovernmentJobs
Description
Monitors the work of assigned personnel, field operations, and service delivery activities to ensure quality results, compliance with departmental and City policies and procedures, timely responsiveness to encampment related concerns, and continuity of outreach operations.
Trains staff on proper procedures to ensure excellent customer service and accurate information is provided.
Coordinates housing stabilization and service planning efforts with outreach staff, housing providers, hospitals, shelters, behavioral health providers, and community agencies.
Provides field coordination and operational support to outreach and case support staff during service delivery activities.
Coordinates with community stakeholders, governmental agencies, service providers, law enforcement personnel, and other partners regarding outreach operations, encampment concerns, and service coordination activities.
Responds to encampments and field-related service concerns in a timely and professional manner in accordance with departmental procedures and established protocols.
Reviews, organizes, and maintains client records and documentation in accordance with program requirements and established procedures.
Conducts client intake activities, field engagement, housing navigation, and service coordination activities designed to support housing stabilization and ongoing service engagement.
Maintains service activity records and assists with preparation of operational and program-related reports.
Assists with resolving complex client service, placement, and housing stabilization issues encountered during field operations.
Coordinates follow-up activities related to housing placements, appointments, supportive services, and discharge planning activities.
Assists with monitoring documentation quality and compliance with established program procedures.
Performs other related duties as required.
A minimum of 60 college credits in Social Sciences or a related field and two (2) years of experience in homeless services, housing programs, behavioral health services, outreach programs, or related human service settings and one (1) year supervisory experience.
Experience working with individuals experiencing homelessness or other vulnerable or underserved populations is preferred. Experience working in human services or healthcare support is desirable.
OR
Equivalent combination of education and experience beyond a high school diploma or its equivalent and one (1) year of the required experience.
SPECIAL REQUIREMENTS:
A Valid Driver's License from any state (Equivalent to a State of Florida Class E) may be utilized upon application, however prior to appointment a State of Florida Driver's License (Class E or higher) must be presented to the Department of Human Resources and maintained valid throughout employment.
SPECIAL NOTES:
Depending upon the assigned department, this classification may be subject to grant provisions and employment in the classification will be subject to continued grant funding.
Candidates will be subject to a Level II background screening and may be subject to screening through the Florida Clearinghouse (https://info.flclearinghouse.com).
Employees in this classification will be required to work various shifts, to include nights, holidays and weekends.
Employees in this classification may be required to respond to urgent field situations, encampment-related concerns, emergencies, or other operational needs outside of normal business hours.
Completion of a Professional Certificate Program, including those issued upon finishing training programs or coursework, are not accepted as standalone documentation for meeting the minimum educational requirement mentioned above. Applicants must submit proof of qualifying education, such as an accredited high school diploma or its equivalent, degree seeking credits, or college/university degree or transcripts explicitly outlined in this job announcement.
*Approved Credential Evaluation Agencies:Credential evaluation reports showing the United States equivalency for academic credentials earned in other countries may be provided by:
- An accredited four-year college or university in the United States, OR
- A current member of the National Association of Credential Evaluation Services (NACES), OR
- A current member of the Association of International Credential Evaluators (AICE), OR
- A recognized Professional Organization
2. A Valid Driver's License from any state (Equivalent to a State of Florida Class E) may be utilized upon application, however prior to appointment a State of Florida Driver's License (Class E or higher) must be presented to the Department of Human Resources and maintained valid throughout employment.
Applicants, including City of Miami employees, must completely detail their work experience on the employment application or risk being disqualified. Resumes are not required and will not be reviewed in place of the employment application.
It is the applicant's responsibility to update their online profile with personal data, work experience, education, and certifications, when submitting application(s), failure to do so may result in disqualification.
Applicants must provide a valid email address in order to receive notification of eligibility.
Veterans Preference: Veterans Preference is awarded in accordance with Florida State Statute 295.07. If veteran's preference is being claimed, it must be indicated on the application form and proper documentation, including all forms DD-214 (Member 4) and the applicable FDVA- Veteran's Preference Certification Form(s) in accordance with rule 55A-7.013 - Documentation of Preference Claim, must be submitted with the employment application.
FDVA Certification Forms: Please complete the applicable Veterans' Preference Certification Form(s). Form(s) must be uploaded with your employment application along with acceptable proof of veterans' preference.
Form VP2: CURRENT MEMBER OF THE RESERVE CERTIFICATION
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FORM VP3: UNREMARRIED WIDOW or WIDOWER CERTIFICATE
A. Utility bill dated within 60 days of the date of submission
B. Valid Florida Driver License or State-issued I.D.
C. Property Tax Statement dated within 1 year of the date of submission
D. Properly executed valid lease agreement
E. Homestead Exemption dated within 1 year of the date of submission
F. Motor Vehicle Registration dated within 90 days of the date of submission
G. Official school records or transcripts, dated within 90 days of the date of submission
H. W-2 (or 1099) Tax Form dated within 1 year of the date of submission
City of Miami residents are granted selection preference over non-City of Miami residents within the same ranking band resulting from an interview process.
Selection Preference: Selection preference within the same ranking band resulting from an interview process will be granted in the following order: 1) preference eligible veterans, 2) active City of Miami employees, 3) City of Miami residents, 4) all others.