Senior Claims Consultant

Join a modern Australian claims specialist trusted to deliver fast, fair and customer-focused motor claims outcomes.

The Opportunity

This role sits at the heart of a growing claims team that prides itself on clarity, accountability, and doing right by customers. You’ll take ownership of end-to-end motor claims while working in a streamlined, digital-first environment that values initiative, judgement, and strong communication. 

Why join us?

• Proudly Great Place to Work® certified
• Celebrate globally: Company trips (2025: Hong Kong, 2024: Thailand), Culture Champs, Year-end parties, leadership awards & more
• Grow with stability: 100+ in our 10-Year Club by 2025
• Dynamic talent network: 2,000+ across APAC and beyond
• Competitive compensation with annual reviews
• Comprehensive medical care for you and your family
• Generous paid leave because work-life balance matters
• Level up with tailored training & development programmes
• Flexible work setup

Staff Testimonial

“Working for the best client and loving what you do makes everything enjoyable at work.”- Senior Broker, ASW Philippines.

What You’ll Do

• Manage a portfolio of motor and fleet claims from lodgement through to finalization, ensuring claims progress efficiently and in line with service expectations.
• Handle ongoing correspondence with insurers, repairers, and other stakeholders via email or chat, maintaining proactive follow-ups throughout the claims lifecycle.
• Maintain accurate and complete client files within the claims management system, ensuring data integrity and compliance with internal processes.
• Conduct claim investigations where required, including reviewing documentation, and identifying potential risks or discrepancies.
• Balance multiple priorities in a dynamic environment while working independently and maintaining strong attention to detail.
• Deliver a high standard of customer service through clear, timely, and professional communication, including managing complaints or escalations when required.

Key Criteria

• Bachelor’s degree in Finance, Business, or related field.
• Minimum four years’ experience managing motor or fleet claims end to end from First Notice of Loss to recoveries/settlement, preferably within the Australian market.
• Proven experience in handling heavy-vehicle related claims.
• Sound understanding of motor repair standards, assessment methodologies, and relevant industry manuals.
• Experience working for an Insurance Third Party Administrator (TPA) is a plus.
• Strong written and verbal communication skills, with demonstrated experience drafting professional, factual correspondence, including complaints or escalations.
• Well-developed analytical and decision-making skills, with a high level of accuracy and attention to detail.
• Ability to follow established procedures while exercising initiative, sound judgement, and effective time management.
• Highly professional, self-motivated, and capable of working independently while contributing positively as a collaborative team member.

Work setup:

• Manila (BGC, Taguig): Australian hours (6 am – 3 pm PHT) with a hybrid set up of 3 days in our BGC office and 2 days Work From Home.

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