- Location
- Kuala Lumpur, Malaysia
- Workplace
- Onsite
- Type
- Full-time
- Department
- 9. Risk
- Seniority
- Lead
- Source
- Lever
Description
Our Journey
About the role
We are hiring a Risk Operations Lead to own how ShopBack detects, investigates and stops fraud and abuse day to day, and to build the team and tooling that make this work at scale. The role sits between strategy and execution: you turn fraud strategy and policy into reliable operations, and you turn what the operations team sees into better controls.
You will lead a team of fraud operations analysts covering customer fraud, payments risk, affiliate abuse and chargebacks across multiple markets. You will report to the Head of Operations and work closely with Product, Engineering, Data, Finance, Compliance and Commercial teams.
The ideal person is curious and hands-on: when something looks off, you dig until you find the root cause, then fix the process or control so it does not recur.