Administrative Assistant

Overview

Administrative Assistant

 

Because we are expanding rapidly through acquisitions and internal growth, we have an excellent opportunity available for an Administrative Assistant at our West Bay branch, located in East Palo Alto, CA.  The hourly rate for this position is $25.00-$28.00, depending on experience. We are hiring immediately!

 

Founded in 1935, Roto-Rooter is North America's largest plumbing, drain cleaning, and water cleanup services provider. Roto-Rooter operates businesses in over 100 company-owned branches, independent contractor territories, and approximately 400 independent franchise operations, serving approximately 90% of the U.S. population and parts of Canada.

 

If job security, top pay, excellent benefits, and career advancement representing a well-known national brand are what you're looking for, Roto-Rooter is the company for you. We take a lot of pride in being a great place to work, providing excellent pay and top benefits.

Responsibilities

The primary role of the Branch Administrative Assistant is to ensure smooth and accurate completion of office operations and act as administrative support to the management team.

• • Communicates benefit information to employees.
  • Interfaces with appropriate Home Office personnel to answer general employee questions.
  • Collects and files signed time records for hourly and commissioned employees.
  • May compute payroll for office staff and forwards it to home office payroll representative.  
  • Works with payroll representative to resolve any payroll discrepancies.
  • Handles customer's confidential payment information.
  • Balances services technicians turn-in paperwork against computer reports and completes reconciliation reports of technician credit cards according to company policy.
  • May call all current A/R accounts to confirm receipt of the correct invoice. Also may call all delinquent accounts to collect past due balances.
  • Prepares correspondence and inter-office memos as needed for communication between customers, management, office staff, and technicians.
  • Orders and maintains office supplies for the branch. 

Requirements

The candidate we are seeking should be able to handle multiple tasks, communicate efficiently via phone, email, and letter with professionalism and detail, and have excellent organizational, time management and follow up skills. The ideal candidate will have 3-5 years collections experience. 

• Contact customers with delinquent accounts and/or to ensure they have received their invoice and communicate terms of payment.
• Work in close proximity to coworkers in an open environment.
• Handle sensitive financial and or personal customer information.
• Demonstrated prior experience in accounts receivable accounting is highly preferred for this role.
• Proven ability to thrive in a fast-paced environment.
• A suitable candidate must work well within a team, be able to multitask and prioritize multiple assignments and deadlines, and have excellent organizational skills.
• A working knowledge of various common software programs such as Microsoft Office (Word, Excel). AS400 knowledge is preferred.
• Self-starter who is organized, thorough with attention to detail & follow-up skills.
• Highly motivated, detail oriented, able to work independently

Benefits

At Roto-Rooter we believe our greatest investment is in our employees.  We prioritize the health and well-being of our team and their families. That’s why we offer an extensive employee benefit package including:

• Medical insurance with a Prescription Drug Card
• Accident and Critical Illness Insurance
• Dental Insurance
• Vision Insurance
• Paid Vacation
• Paid Training
• Life Insurance
• Matching 401K Retirement Savings Plan
• Tuition Reimbursement
• Profit Sharing

Roto-Rooter offers excellent career paths for military veterans and personnel transitioning to civilian professions. Throughout our 86 years in business, we've found that military training and structure are a great fit at our company.

EEO Statement

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, religion, color, sex, gender, age, national origin, veteran status, military status, disability, gender identity, sexual orientation, genetic information, or any other characteristic protected by law.

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