Licensing Associate

Get started on an exciting career at Element!

Element employees make a difference in the lives of others every day. We are re-defining the fleet management industry to be people first, then business – delivering on our promise of a superior client experience. This takes hard work and innovation, and we need more like-minded people on our team.

About the Role

We’re looking for an Associate, Licensing to join our Vehicle & Driver Compliance team. In this role, you will be the primary owner of registration transactions for assigned states, ensuring vehicle registrations are completed accurately and efficiently while maintaining the legality of vehicle plates. You will collaborate with internal teams, clients, vendors, and government agencies to resolve registration-related issues and deliver an industry-leading customer experience. Success in this role requires strong attention to detail, effective communication, and the ability to manage multiple priorities in a fast-paced environment.

What You’ll Do

• Facilitate registration transactions for processing, including buy lease backs, ownership transfers, and title corrections.
• Follow processing procedures appropriate for each transaction type.
• Maintain accurate records of electronic registrations and process daily Service Cloud cases to meet SLAs.
• Identify and resolve errors prior to submission and escalate requests requiring specialized knowledge when appropriate.
• Assist internal departments with troubleshooting and collaborate with cross-functional teams to achieve department goals.
• Establish and manage relationships with ministries, brokers, dealers, and other independent agencies to facilitate registration transactions.
• Communicate with clients, vendors, and departments of motor vehicles via phone and email to research title locations and provide registration updates.
• Partner with Operations and Client Business Units to provide guidance, education, and updates throughout the title and registration process.
• Assist with registration mailings, initial vehicle registrations, and other duties as assigned during peak periods.

Basic Qualifications

• High school diploma or equivalent required.
• 2 years of professional experience in an office environment or equivalent work experience.
• 1–3 years of experience in a customer service professional role.
• Proficiency with Microsoft Office, including Excel and Word.
• Excellent written and oral communication skills.
• Ability to manage multiple priorities, work independently, collaborate within a team, and deliver excellent customer service.

Preferred Qualifications

• Bachelor’s degree preferred.
• Automotive industry experience highly desired.
• Strong critical thinking and problem-solving skills.
• Ability to focus on details and demonstrate initiative.
• Comfortable working in a fast-paced environment with shifting priorities.
• Strong work ethic and ability to report to the office on regularly scheduled days and hours.

Location: Currently in Mississauga. Our Mississauga office will move to 1 Adelaide in Toronto in September 2026.

Compensation

The hiring base salary range for this position is $51,800 - $71,200 annually. Actual compensation within this range will be dependent upon the individual’s knowledge, skills, experience, equity with other team members, and alignment with market data. Please note that the disclosed salary range is solely for candidates hired to perform work within this geographic location. Candidates hired to work in other locations will be subject to the pay range associated with that location.

What’s in it for You
•  A culture of innovation, empowerment, decision-making, and accountability
•  Comprehensive health and welfare benefits that serve the needs of you and your family and foster a culture of wellness (for qualified roles)
•  Additional benefits and amenities, including paid time-off programs (vacation, sick leave, and holidays) (for qualified roles)

Applicants will be required to undergo a background check only if and after a conditional offer of employment has been extended.

Element Fleet Management and its wholly owned subsidiaries are an equal opportunity employer committed to diversity, equity, inclusion, and belonging. We are pleased to consider all qualified applicants for employment without regard to race, color, religion, genetic information, sex, gender identity, sexual orientation, age, marital status, family status, ancestry, national origin, citizenship, physical or mental disability, veteran status, military obligations or any other characteristic protected by federal, state and local laws. Disability-related accommodations during the application and interview process are available upon request. Should you require an accommodation with our hiring process please send an email to [email protected] or call (800) 665-9744. Element Fleet Management also uses AI-assisted tools to help screen and assess applications. These tools analyze information you provide (for example, your rēsumē and screening responses) to identify job-related skills, qualifications, and experience. AI outputs do not by themselves determine whether you advance or receive an offer – they assist recruiters and hiring managers. Final hiring decisions are made by people.