Scheduling Coordinator

Job Description:

Job Title: Scheduling Coordinator
Location: Springfield, MO.
Department: Centralized Scheduling
Employment Type: Full-time
Shift: Monday - Friday 11:00 A.M. - 8:00 P.M.

Job Summary:

The Scheduling Coordinator oversees provider schedules to optimize the client experience.  By managing schedules and facilitating communication between departments, it minimizes errors, enhances productivity, and boosts satisfaction for both providers and clients.  Scheduling coordinators may be assigned to various programs, including Psychiatry Services, Outpatient Services, Psychological Testing Services, Psychological Testing Services, Recovery Services, or Community Services.

The Scheduling Coordinator position offers…

• All-Inclusive Employee Benefits Package - A robust full-time employee benefits package encompassing health, dental, vision, retirement, disability, life insurance, wellness program, and more
• Telemedicine – 24/7 phone, web, or mobile app medical, behavioral health, & dermatology visits
• Employee Assistance Program – 24/7 counseling services, legal assistance, & financial consultation for you and your household at no cost
• Paid Time Off - 29 days per year including vacation & holiday pay
• Workplace Culture - An environment cultivating employee wellbeing, valuing each individual's humanity, and actively promoting healthy, joyful workforce engagement

Key Responsibilities:

• Build and maintain schedules for designated programs and service lines within the electronic health records at the organization.

• Review assigned providers’ schedules for errors and coordinate with Client Contact Services to rectify any issues.

• Assist with caseload management and maintenance as required.

• Coordinate program-specific appointments for clients.

• Collaborate with clinical teams on caseload management, schedule utilization, client attendance policy adherence, and discharge protocols.

• Communicate with Client Contact Services staff to fill available appointment times for programs.

• Ensure compliance with HIPAA guidelines when interacting with clients and coworkers.

• Generate reports for the designated department to coordinate appointments scheduled throughout the system.

• Attend all required meetings.

• Address management needs, including data collection, program evaluation, schedule maintenance, and updates to the electronic health record.

• Perform additional duties as assigned.

Knowledge, Skills, and Abilities:

• Proficient in reading and interpreting documents such as safety rules, operating manuals, and procedure guides.

• Capable of writing routine reports and correspondence effectively.

• Skilled in verbal communication, able to address groups of residents, organization employees, family members, and community contacts with clarity.

• Strong mathematical abilities, including proficiency in addition, subtraction multiplication, and division using whole numbers, fractions, and decimals.

• Demonstrates common-sense understanding, effectively applying instructions provided in written, oral, or diagram form.

• Adept at problem-solving, capable of addressing issues involving several concrete variables in standardized situations. Establishes effective relationships through telephone and in-person interactions. 

• Able to follow direction and accept supervision.

Experience and/or Education Qualifications:

• Must possess at least a high school diploma or GED.

• Experience in office setting is preferred.

Position Perks & Benefits:

Paid time off: full-time employees receive an attractive time off package to balance your work and personal life

Employee benefits package: full-time employees receive health, dental, vision, retirement, life, & more

Top-notch training: initial, ongoing, comprehensive, and supportive

Career mobility: advancement opportunities/promoting from within

Welcoming, warm, supportive: a work culture & environment that promotes your well-being, values you as human being, and encourages your health and happiness.

Brightli is on a Mission:

A mission to improve client care, reduce the financial burden of community mental health centers by sharing resources, a mission to have a larger voice in advocacy to increase access to mental health and substance user care in our communities, and a mission to evolve the behavioral health industry to better meet the needs of our clients.

As a behavioral and community mental health provider, we prioritize fostering a culture of belonging and connection within our workforce. We encourage applications from individuals with varied backgrounds and experiences, as we believe that a rich tapestry of perspectives strengthens our mission. If you are passionate about empowering local communities and creating an environment where everyone feels valued and supported, we invite you to join our mission-driven organization dedicated to cultivating an authentic workplace.

We are an Equal Employment Opportunity Employer.

Burrell Behavioral Health is a Smoke and Tobacco Free Workplace.