Supply Chain Customer Support Specialist (Entry-Level)

Supply Chain Customer Support Specialist (Entry-Level)

Company:

The Boeing Company

Boeing Global Services (BGS) is seeking an Entry Level Supply Chain Customer Support Specialist to provide customer support as part of our 365/24/7 contact center team in Dallas, TX. 

This role responds to customer inquiries about commercial aircraft spare parts, providing clear information on Boeing products, services, processes, and order status. You will communicate directly with external customers and coordinate with internal teams to resolve orders and issues, learning on the job through structured training and hands-on coaching.

The ideal candidate is curious, coachable, and has some customer service and supply chain experience (internships, retail, call center, or class projects are welcome), strong communication and teamwork skills, and a desire to deliver world-class support.

Position Responsibilities:

• Retrieve, research and resolve specific customer emails and Service Requests
• Enter, track, monitor and coordinate customer order delivery requirements
• Analyze customer spare parts requirement inquiries, facilitate responses and resolve delivery problems
• Analyze supplier and/or customer data regarding ordering and/or delivery of spare parts and provisioning products or related services
• Advise customers regarding order status, changes or improvements of orders and follow up with customers on issues related to their accounts
• Manage multiple orders and research lists for specific customers
• Research and analyze data to identify trends/issues regarding specific customers
• Support Customer Program Managers (CPM) by maintaining reports, customer data and managing customer expectations

Basic Qualifications (Required Skills/Experience):

• 1+ years of experience in customer service or a support organization
• 1+ years of experience interfacing with external customers and responding to support requests
• 1+ years of experience with Microsoft Office Products like Outlook, PowerPoint, Excel, and Word
• Experience and/or knowledge of Basic Supply Chain principles
• Ability to work variable shifts including evening and holiday shifts and/or midnight shifts as assigned

Preferred Qualifications (Desired Skills/Experience):

• Experience in the aerospace industry, preferably in a customer service/support environment
• Experience with SAP in support of Supply Chain functions
• Experience with Customer Relationship Management (CRM) tools, systems, and processes
• Experience working with supply chain strategies (e.g., inventory reduction, parts kitting, supplier consolidation, optimum flow, lead-time reduction)

Shift:

Second shift, 4x10 (Mon-Thu 1p – 11:30p) with flexibility to any shift as needed.

Conflict of Interest: 
Successful candidates for this job must satisfy the Company's Conflict of Interest (COI) assessment process.

Drug Free Workplace:

Boeing is a Drug Free Workplace where post offer applicants and employees are subject to testing for marijuana, cocaine, opioids, amphetamines, PCP, and alcohol when criteria is met as outlined in our policies.

Pay & Benefits:

At Boeing, we strive to deliver a Total Rewards package that will attract, engage and retain the top talent. Elements of the Total Rewards package include competitive base pay and variable compensation opportunities.

The Boeing Company also provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health insurance, flexible spending accounts, health savings accounts, retirement savings plans, life and disability insurance programs, and a number of programs that provide for both paid and unpaid time away from work.

The specific programs and options available to any given employee may vary depending on eligibility factors such as geographic location, date of hire, and the applicability of collective bargaining agreements.

Pay is based upon candidate experience and qualifications, as well as market and business considerations.

Summary pay range: $65,450 - $88,550

Language Requirements:

Not Applicable

Education:

Not Applicable

Relocation:

Relocation assistance is not a negotiable benefit for this position.

Export Control Requirement:

This position must meet U.S. export control compliance requirements. To meet U.S. export control compliance requirements, a “U.S. Person” as defined by 22 C.F.R. §120.62 is required. “U.S. Person” includes U.S. Citizen, U.S. National, lawful permanent resident, refugee, or asylee.

Safety Sensitive:

This is not a Safety Sensitive Position.

Security Clearance:

This position does not require a Security Clearance.

Visa Sponsorship:

Employer will not sponsor applicants for employment visa status.

Contingent Upon Award Program

This position is not contingent upon program award

Shift:

Shift 2 (United States of America)

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